Customer Ratings & Reviews

I tried to get help with a tv i both in feb it is now dec and the tv keeps dropping volume then gets really loud i think it's outrageous that you can spend $300 on something that don't last a year and then trying to get hemp fixing it with a geek squad protection plan that you buy for this reason and what it costs you more money to fix it

Colors and contrast are amazing. Dimming zones are really good. Did turn off on me a few times and had to be reset. No issues since connecting an appleTV to it.

Great if something happens to your electronics. Very helpful

Best service. Thanks Best buy for my happiness!!!!

Haven’t had to use it yet cause the TV is working perfectly

We just bought our biggest TV yet and in what we saved on the sale price, we used towards the extended protection. Great for piece of mind.

I CONSIDER THAT THE WARRANTY EXTENSION OFFERED FOR 5 YEARS FOR TV IS A VERY GOOD BENEFIT FOR THE CUSTOMER THAT MEANS A PLUS IN THE SERVICE

After my computer suffered a little accident the geek squad was there to fix the problem and it was easy to solve the problem.

Who wouldn't buy additional protection? I've always done it and it has worked for me. For some, it may be a waste of money, but when you need it, people regret it. I rather regret now then later.

The 2 guys from Geek Squad were really professional and competent when installing the 65” tv and wall bracket. They set up all the WiFi, Bluetooth and cable connections perfectly. Thanks!

Buying any TV over $1000 now days this is a must have. With 8.3 pixels you'd be surprised how often 5 or more pixels will go bad over 5 years.

Don't buy anything without Geek Squad Protection ! They are really good. Fast, friendly and well worth it.

Excellent tv for the price i watch a lot of netflix and hulu

Bought the insurance. Very important. I bought the five year to make sure is covered.

I purchased last years Sony 4K which was basically powered up for over a year. The 5 year warranty was a must just in case it decides it's had enough life! We'll see if Best Buy stands behind it's warranty!

good to have. really needed. When appliance fails, insurance will help you get anothere.

Don't ever buy product without geek squad protection. Anything ever goes wrong beefy buy will have it repaired and returned in 10 days. If cannot be repaired they will replace it with a new one

We couldn't figure out why our tv stopped working and geek squad resolved over the phone.

The Geek Squad guys are super helpful and they are always there with an smile to help you.!

I love Samsung. Great tv, great deal. And once we figured out that we needed to use a new HDMI cord, we were good to go. Thankful for the service rep who helped us get it straightened out. Love the quality.