Customer Ratings & Reviews

A must have for your tv definitely a good piece of mind.

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

I will always get on and love the store i will return back

With how complicated tv’s are now I think this extra warranty gives great piece of mind

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

Agents handled the situation with ease and communicated properly

I love my TV and this be my second one and I going to get a larger for my family room

When I bought my 50 inch Toshiba approximately 5-6 years ago I purchased the Geek Squad extended warranty. I don't normally purchase these warranty because most times it is just as cheap to buy a new replacement. I forgot about purchasing the warranty. At about 4 years I started noticing wide darker bands of color running from side to side along the top, bottom, and through the middle of the TV. I went to my Best Buy account on line to see how old the TV was and then found out I had the extended warranty. Originally Geek Squad was going to replace the entire panel but, the TV was no longer being produced. I was given a code and told to bring the TV to my local Best Buy and everything would be taken care of. Best Buy refunded me the entire purchase price of the TV including the sales tax. With that I was able to purchase a larger TV and yes I did purchase a Geek Squad extended warranty for the new TV. Unlike most places fortunately I didn't need the original purchase receipt. One of the smartest decisions I have made as far as extended warranties goes.

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

excelent service qickly and eficient y recomend to a friends

I like tv Quality of tv and imressive and espcellily i like service you provided

Best thing to purchase just in case of an accident, you are covered for 5 years.

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.

Always good to have have not to use yet. Years ago I had their protection with a smart TV, when things went wrong I got the tv replaced no hassles These aGeeks are pretty cool.

Best product work perfectly the size it was what I was expecting

They are so good installing the product and they know what they are doing

Hoping I never have to use it but got it for peace of mind for my LG OLED

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

Always a good buy. Always a good response. I have no complains about the service.

Had to use my Geek Squad Service just 2 months before it was expired on my 75" TCL ROKU TV .. IT WAS REPLACED WITH AN UPGRADED MODEL AND I BOUGHT ANOTHER 5 YEAR GEEK SQUAD SERVICE..