Customer Ratings & Reviews

Great tv appreciate Best Buy for amazing deal and service with awesome support

Easy to work with. Exceeded my expectations. I will never buy anything over $500 without purchasing the protection plan again.

Online chat with Mois was great. Quick and services scheduled quickly.

I have always had excellent service with anything ive ever needed from geek squad.

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

Excellent and really nice will definitely add it to more

The Tv great sinks with everything easy to set no issues with connecting to internet a lot different options to connect with everything like ipad , iPhone etc.

When I invest in a big-screen tv, I want to protect my investment! That's why I always buy a Geek Squad Protection Plan! I've needed to use the warranties on several occasions, and the experience was very satisfactory. Sometimes they replaced the item, refunded the purchase price, or repaired the item. I actually have a 3 1/2 year old blu ray player in the Geek Squad shop right now--under a 4-year extended warranty that I purchased for the item! This time they are repairing it, but that's fine with me. It's so nice that after using it for 3 1/2 years, now that it's not working my extended warranty is kicking in and more than paying for itself!!!

Added the Insurance for $99 , Hopefully I Never Have to Use It !

Glad to know my TV is protected by Geek Squad. My TV is protected for 5 years for a convenient price. Last TV was destroyed during moving not taking the same chances again.

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

I recently purchased this product, and it has exceeded all my expectations! The quality is outstanding, and every feature works as advertised. A lot of thought and effort went into its design and functionality.

Geek squad are always life savers. I highly recommend their service if you’re ever in a bind

I purchased my 5 year extended warranty for a Sony 43" TV. The MFGR warranty was for one year (as which they never falter in the first year) and I admit I am skeptical about purchasing additional warranties in general. The "hook" was that if they can't fix it within a reasonable period of time - or I experience the same issue after a repair, BB will replace my set with a new, comparable model. With technology progressing at the current rate and considering the way models change, I figure I'll get twice the performance in a new (replacement) set at about the two year mark - depending on the quality of the product (do your research). Even if it lasts the duration of the extended warranty period, I have the comfort of not having the worry of a set failure for what I consider a very reasonable cost. It's the "you can pay me now, or pay me later" mentality. Just insurance, that's all.

Truly an all around great experience. Very professional and on time!

This agent mounted my TV and connected perfectly.

This is an excellent deal for the five years plan as it stands my tv did last two years before problems then they replaced it without worry. I was so happy with the 3 year plan I bought with the first tv when I got its replacement I added the 5 year warranty which also came in handy when the remote went bad and got replaced again covered. Well worth the money!

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

I am disabled and in a wheelchair, I purchased a 50 inch TV and almost 2 years ago and I thought that if I had an issue with it, but when I called about it they said that due to the size I qualified for in home service. The rep who came was very nice and helpful and answered all of my questions too. I plan to renew my extended warranty with Best Buy and I am happy that Best Buy now keeps a record of all of my purchases so I don't have to keep track of a faded receipt to make a claim on my extended warranty. I also got one for my sound bar and because they didn't have that particular type they said that they they will give me the next upgraded version of what I had.

We purchased this extended warranty because of a past experience. We purchased a Sony DLP set in 2007 from Best Buy and took the extended warranty. One week before the extension expired they had to replace the entire video engine. The parts alone were $1,500 and I don't recall the labor but it wasn't inexpensive. We were covered (I don't recall if there was a small service fee or not) and saved 6 to 8 times more than the cost of the warranty. Some say if nothing goes wrong in the first 90 days with electronics nothing will go wrong for many years. Well that's true in many cases and in other cases such as ours we have seen it's not true. You can look at this as insurance and weigh the annual cost of the warranty against the risk that nothing will go wrong. However, consider the fact that when something goes wrong with high tech electronics, especially in large sets, repairs can be rather expensive. It's a personal decision and also depends on whether you have the money or desire to pay up front. It worked for us in the past at least.