Customer Ratings & Reviews

Agents were very helpful in helping me find my product and made sure everything went smoothly.

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

The warrant is a great to have you know you are well protected

I hav conected my device for myself it s almost one year since i got it, it's great,,......

With this protection I feel very comfortable with all my kids around the products that I purchased

Ordered TV online and was ready to pick up not long after. Wish it could have been delivered but my area is out of range. Great and fast service. Greensboro. Helped load TV.

I selected to purchase the Geek Squad Protection Service Contract for my 50 inch Samsung LED UHD TV because of the positive previous experiences with Best Buy's Geek Squad. I had my office laptop die on me and they assisted me in selecting a suitable replacement and completely recovered and transferred all of my previous data to the new laptop. I would not hesitate to purchase a service contract from them in the future

I was happy to purchase it because it came in handy when my TV started turning off by itself it was replaced seamlessly and the person at The geek squad was the next exceptional at his customer serviceability even though the manager of the store was rude to me

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

I bought a 40"LED TV Westington Brand 4 1/2 yrs ago in Best Buy plus the geek squad protection. About 3 yrs later.... that TV started to have problem, I called Geek told them the problem, and they told me there they would send a tech to my house to fix within 7 days. A tech called me that they ordered a part from the manufacturer, need to wait 7-10 days for the parts. He would contact me once the parts was here. I guess there is a policy stating after certain days If they couldn't fix your product, they will exchange a new one or if the product is out of stock, refund will be offered. I got the refund. But please keep your receipt for the proof.

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

I wrote another review for the first extended warranty I had purchased from the geek squad. My dad’s TV had gone out and had been discontinued. The geek squad came to the house and within days had a new TV installed and running for my dad. I had purchased the first warranty, thank God I was those TVs are expensive. So when this TV went out and was replaced I also purchased another extended warranty for a Christmas present just in case the TV went out again. They did a great job and thank God I purchased the warranty.

I bought this extended warranty for a tv that I purchsed for my father. Good piece of mind knowing that he has a 5 year warranty instead of one year that the manufacturer gives you.

I AM SO HAPPY WITH THE NEW TV. THE GEEK SQUAD WENT ABOVE AND BEYOND SETTING UP THE EQUIPMENT. I AM VERY HAPPY WITH THEM AND WOULD RECCOMENT THEM TO EVERYONE. I WILL ALWYS SHOP AT BEST BUY.

I havent used it but it does offer peace of mind knowing im covered.

Some of the best service I have received 10 out of 10 woudl recommend

Great peace of mind for any high value purchase. Super easy to use through the website or app.

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

The warranty is great. M6 remote broke and tgey sent me a new one