Customer Ratings & Reviews

I purchased the 5 year protection plan on a previous tv. At 4 years and 11 months, the picture started to go out. Geek Squad was fast to come out and diagnose. Unfortunately, they didn't make the part anymore to fix it, so they gave me a gift card for a comparable tv that is 5 years newer. It was a no brainer to buy this protection for my next TV.

This saved me money in the end and unlike a lot of insurance it was used at point of purchase which made the transaction simple.

This is one of the best tv's I have ever bought, Samsung is by far superior to any other Tv brand in the market and purchasing from Best Buy? everything will always go right. Don't forget to use Geek Squad!

The first tv i got was cracked in the box so i returned it and was able to get a new one. Thanks!

Peace of mind with convenient Geek Squad protection for the next five years.

This is the best protection for all home electronics. We recently had to use it on a Large Screen TV (58 inch). The TV had a great picture, but kept having sound problems. After we had the Geek Squad out for a 3rd time in 2 years , we were given a fair credit on the unit and upgraded to a Sony 58 inch.

The Geek Squad was excellent, but the TV is the problem. At present, the problem has not been resolved. The Hisense H5500G 43" Android LED Smart Tv demonstrates poor picture quality. The picture is often slightly blurred or temporarily cleared. This product is not acceptable. However, it is this Tv not all of them. Apparently, there is a defect.

Have been a Best Buy customer for over 20 years. They stand by what they sell and the Geek Squad is always there to help. Did not use them for my most recent purchase but would recommend them to assist in TV and surround sound installation to those that need it.

Best warranty on the market, the geek squad member was vary nice, I couldn't be any happier

Top notch service for not only all my electronics but customer service is top notch as well

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

best in store warranty! if you have an issue during its time, you get store credit

I always add Geek Squad protection for expensive new products like big flat screen TV installed by Best Buy, but don't let anyone else touch the device or they may not honor the protection plan! (Which is why I put 4 stars instead of 5). Found this out with a TV purchased 2 years ago and installed by a handyman, then when there was a problem Best Buy would not take responsibility for it. So new TV installed by Best Buy and will only let them deal with it from now on! For portable items like laptop computers I also love getting Geek Squad protection as then can bring it right into any Best Buy store for problems.

All I can say is buy the plan even if you think it is not needed..Best Buy protection stands behind its warranty and they are super easy to work with. If not for them the tv replacement I had to do after my new Samsung tv went out I would cost a lot more than what was spent on the protection plan.

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

Geek Squad Protection was a life saver! Don't go without it. Superb service! Will definitely continue to buy directly from Best Buy!

this will help me when i need it good deal good price thank Bestbuy

Peace of mind for an expensive purchase. I've seen to many videos of dogs, cats, & children breaking TV's.

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.