Customer Ratings & Reviews

Good to have for any device inconvenience that may and can occur.

4 yrs ago I purchased a High End Sony TV, and purchased the 5-Year Protection Plan. It paid off, when that TV stopped working. Geek Squad came out, advised the TV had to be replaced. Went to Best Buy, got the Protection Plan value, and ended up getting a 75” and a 55” for the bedroom. And a gift card voucher with the remainder of the $$. Didn’t hesitate to add the Protection Plan to both TVs.

Great customer service support I would recommend it

Bought the warranty with our last TV and it died. So glad we did. No questions asked, repair or replace and you get to keep on trucking. Happy to buy the same protection on our new TV!

I’ve yet to use the service but worth the value! Always get extra protection.

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

Geek squad is a very good service for any electronic equipment. Excellent customer service

Good in-store service. Product was unopened and no box damage.

Best extended warranties in the market, response is awesome and cover all types of issues

Geek Squad is the best friend to any big purchase you make. You got questions, concerns they are here for you. I have never had a problem and have purchased Geek Squad with all my Best Buy purchases that I know I will use daily.

The agents were very polite and courteous. They even put on bags over their shoes to cover the soles from getting our living room carpet all dirty. Our TV screen had been damaged from a direct hit by a flying drone. Agents went through the process step by step with us and made sure all options were assessed. I recommend buying coverage for all your tech. We’ll worth the purchase.

I always purchase an extended warranty. Great service.

Thank goodness for the warranties makes the process of buying easier knowing you're back up by BB. This warranty protected me and got me a new tv cause my unit became defective.

Very good quality tv and the 65” fit out layout nicely. Tv remote is a little slow or maybe its the UI but I use apple tv so I dont have to deal with that too much. It does have shortcut buttons for netflix, prime video and disney+ on the remote which is nice. It only has two hdmi ports which sucks for a big tv

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

The extended warranty is always a good idea especially when you are dealing with expensive electronics which is all of them, I always get the extended warranty and it has saved me several times, I've had many items that have stood the test of time but with any mass produced products there are always a few issues, most of them are fine but if I end up with a flawed iten the extended warranty means I don't need to worry.

This was a gift to my husband and he loves it so much. There is so many great thing not only for him but me as well

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.

Good protection for low price. Real piece of mind.

The geek squad are amazing. They know their stuff and they are very helpful