Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30864 reviews
(30,864 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the insurance based on the recommendation of a sales rep only to find out they don’t cover that type of damage. I am requesting a FULL refund of the protection plan.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and thought it was really expensive for a two year warranty. Especially since the tv manufacture warrants the first twelve months. Since I bought a 65 Inch OLED from Sony thought I was foolish if I didn't take it out. Come on Best Buy be reasonable!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Eddie – Even though the Geek Squad Protection Plan runs concurrent to Sony’s warranty, it does cover some things that Sony will not. I hope that makes you feel better about the value of the plan, and I hope that you are enjoying your new television. And thank you very much for your feedback on the pricing of the Geek Squad Protection plan.
Rated 1 out of 5 stars
Dont buy geek squad.. horrible at service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They really give you the run around when you actually need service . Should be illegal !
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sales men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sales men told me I was buying a replace plan, that if anything happens it would be replaced. I how for a fact its not a replacement plan. If your have issue they will send it for repair and a month later they will tell you it can be fixed then the won't refund your money. You get store credit for way less then what you paid. But it's better then nothing.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my tv to the Best Buy geek squad and they told me that the insurance does not cover accidental damage but when it bought it they told me that it did so the only the nag left to do was to purchase a new one ok
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Logitech – I’m sorry about the miscommunication regarding the coverage on your Geek Squad Protection plan. Only certain plans offer coverage for accidental damage from handling. You can always check the full Terms and Conditions at www.geeksquad.com/terms. If your television is no longer covered by the plan, you should be able to return the plan for its pro-rated remaining value at your local Best Buy.
Rated 2 out of 5 stars
Never used this service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to utilize this service. We purchased it just in case.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. If you have any questions or concerns regarding your Geek Squad Protection, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Absolutely do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Do not purchase any used items from BB. Literally 1 week after my geek squad warranty expired this tv started flickering and looked terrible. Got no help from the online service or the store. Will never buy a TV here again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a scam because the warranty doesn't include physical damage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now that Total Tech is here this is kind of worthless.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
buy it maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just in case and cheap this time hope I don't need it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Donot get!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get the protection they will find any excuse not to resolve your problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This insurance doesn't cover accidents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Someone accidentally cracked my TV screen. I went to BestBuy to setup an appointment to get the screen repaired, when I was informed this coverage doesn't cover accidents or repair screens. It's only for manufacturer defects and failures, what the manufacturer's already offer for a year for FREE. Don't waste your money it's a scam.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Geek Squad Protection is indeed aimed at protecting the TV from any defects, dead pixels, or other issues that may arise during the ownership of the unit. While accidental damage isn't covered, it is an extension of the original manufacturers warranty and it is generally easier to execute than going directly through the manufacturer. I apologize for any inconvenience you may have faced.
Rated 2 out of 5 stars
Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the plan. It doesn’t cover you completely.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Will. Thank you for taking time to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money! ‘Geek Squad’ isn’t even involved in this service, so the name is deceiving. Simply extends the manufacturers warranty… won’t get me again!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This only covers when things go wrong for company.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lazy, not knowledgeable on anything except passing the 'buck'....sell the warranty for what it is....free shipping to the service center in Dallas so the customer can be without the merchandise for over 3 weeks....there should at least be a 'loaner'....very unhappy, almost to the point that we have seriously discussed never buying from Best Buy again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used this service yet. Hoping that I don’t have to
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad is useless and waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy geek squad. The woman could not help fix anything. She couldn't even find geek squad support even though its on my account.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Slides to much on dash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for a desk, very unstable in car This product design is horrible for bumpy travel
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t told that the plan only works for replacing the tv with the same amount you bought it for. I got a good deal and the warranty is a waste.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend