Customer Ratings & Reviews

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!

It’s best to have protection on the things you buy because you never know what can happen to the things that cost a lot! I love this protection very much and it has helped me a lot aswell

My nephew took it out and assembled it with no trouble at all. I bought the warrany for my peace of mind. It was my first time purchasing a tv with these capabilities and wanted to be sure I got good performance from it.

Always recommend getting geek squad warraty! Its a no brainer!

Recomiendo, vino en perfectas condiciones la verdad

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

Geek Squad not able to help as product still under manufacturer warranty, but transfered me directly to samsung to get replacement

Very good service good customer care for products you buy!

The crews are very patient and nice. Though it took some time to get all issue resolved, I am very happy that Geek Squad provide protection to my TV purchase and offered the best outcome

I always a good idea to get this protection. Just take the product backband they replace it with no questions asked.

Since the Samsung t.v. collapsed with in the first couple of years, and my t.v. was replaced with a Sony, because of the 5 yr. warranty I bought in the beginning ~~ I bought another 5 yr. warranty for the new Sony.

28th Street Grand Rapids store is awesome - they know how to care for customers and really help! I was treated poorly at the Alpine store, really poorly

Got the service to protect my purchase. Great peace of mind.

Again, always great service, advice and kindness .

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

I would always get this warrant I hade it before and it always payed for it self

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!

I haven't had to use it yet but i love having the option to use it if i were to need it.

[Employee of bestbuy] Don't kid yourself, get the protection and put your mind at ease should something go wrong.