Customer Ratings & Reviews

Great geek squad. Highly recommend. I haven't had to use them but highly recommend

Set up my TV and downloaded all apps! I am very very happy with the services that the geek squad provided!

Geek squad protection is the best for all of your purchases. If anything goes wrong they will help you get a new one or fix the problem with the item you bought. It really pays to have protection for anything that you bought that supposed to last a couple of years or more. I highly recommend you purchase geek squad protection coverage.

It's a very nice QLED TV at the price you really can't go wrong, plus 1000 nits is nothing to sneeze at, would purchase another TCL in a heartbeat. Best Buy was quick to deliver and fast shipping A+

I had an issue with A TV I had for only 1yr It had sound but the screen was Black,The Geek Squad was awesome They made sure they had found out Why A s What was wrong with it,Come to find out my TV Was no good and becauae I.Had the Geek Squad Protection Plan I got a brand new TV 1 wk before Christmas

Bought my TV on sale and got the 5 year warranty. Had the mainboard go bad on the TV and even though I bought the TV on sale, they gave me the original price of the TV so I could get another one. I told them what TV I wanted paid the difference and got another 5 year warranty. They brought the TV to my house and took the old broken one with no addition fees. The warranty is definately worth it.

I have only had one experience with the Geek Squad and was treated very well.

Generally, I never buy warranties. I am glad I did one time way back in 2016. My huge and great (for the time) Samsung 65 inch S-UHD developed a white spot on the screen last month. One phone call of maybe 30 minutes and I had my return authorization code. Finally got around to taking it back to the store yesterday and it was a seamless process. Thank you to the manager and crew at Best Buy store # 1120 (Charleston, SC) and to the phone team at Geek Squad.

Purchased Geek squad when I bought my TV. Haven’t had to use it yet.

It's nice to have the protection in case I need it.

Hopefully we wint need the 5 year warranty. It is nice peace of mind to have.

Bought this TV May have been an open box and resealed That I took home hung up and when you powered it on that's when you notice there was a broken screen they replaced it technically immediately but I had to wait for a TV because they didn't have anything in stock

I am in the process of seeing how to get the coverage of my protection plan. My TV won't turn on so I need a new one. I will update when I get the help I need.

It's a good TV it was a lil hard to understand at first but it's good does what it's supposed to do picture clarity is good. Of course some older movies not bad neither I would recommend. My only complaint is I'm still trying to figure out how to or if it has a browser search like my Samsung tv. That's my only complaint over all good t.v

The delivery guys were awesome! Having it shipped far out here was much better than driving 60+ miles roundtrip for a cheaper TV. I love it! Thanks BB!

Bought 4 yr. protection in 2011 Samsung noticed a dark spot on TV. out of factory warranty. But had Geek Squad Protection called up and was able to talk to tech over phone. Got a full Best Buy gift card for what I paid for the TV. Also Best Buy store was very helpful in finding a new TV. Still believe in Samsung but bought protection again.

Super worthwhile protection to have just in case anything happens

Great if u have the extra money to spend just in case an accident happens

You would never know this wasn't a 4K tv. The picture is so crisp and sharp, the image seems to jump out at you. What a prefect and inexpensive way to add a TV to our cottage. I've owned this for close to 2 years now, with a glitch. Add a streaming device to it, and you have a smart TV. Buy one. You'll love it.

Initially had shifting shades of color and lacked smoothness with choppy motion in movies. A few simple internet searches and community solutions to these issues and adjustments seemed to resolve these issues and I am very satisfied with this tv. I would hope for a smoother experience straight out of the box however. Seems to be a tech overkill with certain settings causing more issues than they solve.