Customer Ratings & Reviews

Warranty to give me a piece of mind excellent customer service in past so there was no hesitation.

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

They deliver what they promised. I highly recommend and approve!!!

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.

Can’t beat it. Something not working the way it did when you got it? Take it back and get another one. No mailing anything off. Which is why I get all my electronics from Best Buy and not anywhere else

Best Buy really stands behind there customers I have purchase every tv from them. I purchase 50" 2021 model Hisense couple years ago with a 5 year protection plan. Some time ago my tv failed. I call Hisense file claim after 2 weeks i never got a call back from them i was outrage by there lousy customer service! So i reach out to Best Buy explain the situration within 2 weeks Best Buy replace my 50" tv with 55" Hisense at no cost to me. Just week ago again the new replacement Hisense tv again failed. I called up Best Buy and spoke to Chris manager at corporate his first question was, have you pick out a new replacement? Yes i choose 2023 model Roku Plus Series and it was $100 more then my original tv cost he said no problem no cost to you and we will come out next week remove the failed one and install with the new tv you choose. This exactly why i buy all my tvs from Best Buy. There customer service is outstanding and they really do take care of there customers and back up there products especialy now theses days where most customer services is at new low. Thxs Best Buy for taking care of me. Your the best!

These are worth it in my opinion, no matter what you may be buying. Often times, something may quit on you just as a year has passed. Twenty bucks just gives you a little reassurance.

Bought the protection plan to preserve my investment, but time will tell when i call on them to hopefully remedy any problems that may arise with the samsung 7900u

Always do good when there is an issue. Great to work with so far

LOVE this product! The only antivirus protection I have used in more than 10 years.

I WAS ABLE TO GET MY PRODUCTS IN A TIMELY MAnnER I had a few issues with the removing and adding od the data from one item to another but the Geek service online was helpful.

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

geek squad has made me a firm believer over the years. until I have a bad experience.... all hail geek squad! they have earned my respect. keep doing what you do geek squad. thanks

I absolutely love this tv! So much extras packed into this model and then some. I love all the user friendly interface and all the different features I am a loyal Samsung consumer!

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

I hope I never need it but I feel good knowing I do.