Customer Ratings & Reviews

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

Peace of mind from a stand up company….love Best Buy

I love this program I feel good about my products being insured with Geek Squad

The price was quite reasonable for this. Being a Samsung TV, life expectancy and lack of trouble is to be expected. My Mom had one for 20 years with no trouble. I probably won't need the service, but if I do, I know Best Buy will take care of the issue for the next 5 years. I feel safe with this, but hope to never need it.

The protection plan is a life saver if your product breaks within two years. It saved us about $800-1000

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

Haven't used it yet, but the ease in setting it up into my account was amazing

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

I always used to geek squad to help us out and connect everything for us they always do an amazing job thank you geek squad

Amazing game get it while the price is hot folks won't regret it

They are very friendly, helpful, and professional.

Good to have coverage for the electronics. Geek squad pricing is great

I've used Geek Squad before on other purchases and it comes in handy. I just don't like the fact that the TV come with one year warranty, so as soon as you purchase The Geek Squad protection, the protection cards immediately, so I basically only got one year protection. Not not a good idea in my book. It should kick in once my one year warranty is over that came with the TV, so I thought.

IF YOU BUY ANY TV YOU MUST BUY THE GEEK SQUAD PROTECTION IT COVER FOR A FULL REPLACEMENT IF THEY CAN'T FIX IT

The squad mounted the tv and ensured all was working before departing. Excellent service.