Customer Ratings & Reviews

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

When it comes to geeks, these guys are the geekiest geek on geekers

Always recommend this you never know what could happen

Geek Squad team is great recommend getting today Asap

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

Great protection program…would definitely recommend…..

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Amazing! Service. Always quick and easy to file a claim.

The two year warranty makes the purchases worry free.

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

It is a stress relief to know that the TV is covered for 5 years.

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

We always take out the extra protection. Only had to use it once, and very easy process

The protection made us feel much better about transporting the TV home.

When ever i make a purchase i use geek squad and thier warranty on every purchase for my electronic. Knowing that if anything happens im covered gives me peace of mind. Always recommend getting this to save on repairs. And the service is top notch