Customer Ratings & Reviews

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

Would buy again. Treated nicely and fair replacement value.

Agents were very professional, able to assist promoltmy!

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

Love it. The best coverage out there. Would add again.

Best Buy’s warranty is great really take care of the customer and give great customer service

Like a condom for electronics! Protection you need and deserve!

Getting the extra protection is worth it. I recommend it to everyone.

Excellent assistance from the first call to replace the previous equipment, very fast process.

Haven't needed to use geek squad at this time. Maybe in the future

Protect your investments worth the peace of mind much love !

Geek Squad has always done a good job repairing our electronic devices.

They are genuinely good people but they couldnt help with what i needed.

So we got this after debating several monitor choices for our new PC, and I'm so glad I decided to grab this. It's great for gaming, okay for office work, incredible for watching shows and movies. It's only 42 inches, which is small for me for movies, but the quality is out of this world. I usually go for soundbars/speakers right away but I found the built in speakers to be manageable for now. Love it!

The Geek Squad is wonderful. I had a stroke and needed help several times. They were great and walked me through to resolve any issue. I would never use my computer without knowing they were there to help.

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

We bought this plan again with our TV. It saved us about $800

Very knowledgeable and work very fast on all my computer needs

This protection is very important to me because if a tv is damaged Best buy can replace it, for me it's a good idea