Customer Ratings & Reviews

Purchased this product and I love it. Looking to purchase the next product.

Purchased this product and I love it. Looking to purchase the next product.

Truly feel with this type of high tech, multi component TV the max warranty is needed to make sure you are covered.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Always there when you need them. A good way to protect your expensive purchases.

Expert care and knowledgeable. Helps troubleshooting any time I need it. Geek squad is a great value for the service.

Installed tv in timely fashion, did a great job, worked quickly

the agents mounted my tv easily, quickly good setup

Geek squad is great. Used it multiple times so far on one tv

Was a good purchase and the price was reasonable for what is covered

Geek Squad is the BEST! Roland did not rush and took time to explain everything.

worked well, gave me peace of mind and confidence.

Always extremely friendly and felpful! So thankful for their knowledge!

They handle the situation right on point and they ship things right back

I bought this for my new OLED, I hope I don't ever need it, but from what I have heard they cover a lot.

I like having the extra protection that the geek squad provides!

A 5 year protection plan is better suited for any tv you wanna get

Great service to have to protect all of the products that I've purchased here

I haven’t had to use it but it’s good peace of mind for an expensive purchase.

GEEK SQUAD SERVICE, very reliable, knowledgeable employees