Customer Ratings & Reviews

I bought a flat screen that stopped working after a year and I was still able to return and get a brand new one. Without the extra support returns/exchanges only last 15-30 days so it was definitely worth the extra money.

I have always used Best Buy Geek Squad I think it is the best warranty you can have I bought my LG OLED from Best Buy and I got their warranty because LG does not cover burn in Best Buy does Geek Squad is number one

Dad loves it! Easy ordering, fast shipping amazing experience

When I bought my last TV geek squad replaced my TV with no questions asked when they could not repair it because I purchased the protection plan and will continue to get the added protection while under the 5 year plan!

Absolutely love this service, well woth the money paid. They were efficient and prompt in replacing my 43"tv

I haven't had to use it at all, but it's nice to know it's there in case something terrible has it.

I bought this TV yesterday. Unable to mount the stands to the TV either the screws were to long are the mounting holes are to short.

Great If you ever have any issues with your products after the manufactures warranty advise you to get this they’re very responsive and want to make things right if there’s an issue and they do fix things quickly or replace it

I have not use the insurance and hopefully I want have to use it

Inlove with the tv has very high details and beautiful colors and works well with my ps5 and very awesome with movies

I have used the warranty and the replacement was quick and easy.

It’s good and interesting to watch. High quality tv

Prompt service. This save me hundreds in repair cost as the tv broke twice in two years . Second time they replaced it

Best Buy's customer service team is exceptional. They treated us like royalty when we returned to non-working laptops for refunds and again when our online purchase was messed up. They resolved all of our issues immediately and fairly. I couldn't have asked for better service.

Always great to have because I have a hyperactive dog who’s always jumping around and can break my tv

At first was not sure about taking the Geek Squad protection but now I have to say their staff is excellent, the service is quick and well done and it is nice to know if something does go wrong with my product they will tend to it in a professional, respectful manner

TV failed in 11th month. Good backup decision. Buy

Every time I purchase any technology from Best Buy (TV, laptop, ect..) I would always purchase Geek Squad protection. In case anything happens, I would always stay protected at all times. I would definitely recommend buying Geek Squad protection for every purchase you make.

A must-have with today’s technology. As senior citizens, it was an important addition to our purchase.

Worry free service and protection. Helps to have a technology person to help you. More important is not to have a surprise repair bill. Replacement policy is next to none.