Customer Ratings & Reviews

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

The agent came in and used the covid-19 guidelines for safety.

Perfect service for my product purchased and it was very cost effective.

GEEK SQUAD FOR THE WIN BABY. IDK WHY I BOUGHT THIS BUT CANT GO WORNG

Great purchase. I am looking forward to utilizing it in my future.

Best Buy has the best warranty- they are always helpful and I never have a problem when i call.

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

I really hope I never need it but it’s great to if I do!

Please add more Nvidia 3090 graphics cards. The struggle is real

Bought insurance for tv just in case it ever breaks or anything.

I loved the price for the protection plan. It was very affordable.

Got my tv extended warranty alway buy geek squad protection you'll never know what tv can go out of order

This made our game room look amazing and easy to hang

Sound bar was installed with a completely hidden wire install

I added this to my television purchase for extra protection

Great service and worth the mo ey for the piece of mind

I'm here for the squad... This gives me security knowing that I'm covered w a protection plan.

Definitely expensive for something. I’m probably not going to use.

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

I purchase this product for everything i but here is the best