Customer Ratings & Reviews

Never utilized Geek Squad so I don’t find there to be an advantage to paying for it.

I had asked if they would help me out with transferring some things and switching things around and were Unable to help me.

I have not had to use it...,. I will let you know in the future

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

Have not had a need to use this service yet. Will let you know.

I haven't had to use Geek Squad for the item I purchased, but it is reassuring to know they are available if I need them.

Decided to exchange for 3 year for expensive OLED TV so have extra peace of mind and more time if needed.

I purchased this product to protect the TV that I purchased. If anything goes wrong I hope this will cover it.

I was disappointed to learn that the geek squad protection doesn’t cover cracked screens.

Have not had an occasion to use this service yet. Will advise.

Its an ok product ……….. i would recommend to anyone.

Came in handy....took over a month for geek squad to resolve issue. They ended up replacing TV, which was nice.

Very underwhelmed by the quality of this service. It was fine I guess but nothing to write home about.

I have not used this service yet, but I would have liked to have known what it entailed, I could have used this twice.

I took the extended warranty. Figured if I took it, I wouldn't need it. But if i didn't, I would. Like deciding whether to take an umbrella when I leave for work.

All the years I’ve been buying this insurance now it’s the case I can’t exchange my tv because of physical damage. The lady at the counter wouldn’t let me get my insurance receipt and was already dismissing everything. And I had exchange a Tv month prior to this, not the same Tv. And the manager very rude yelling it was a exception. I travelled always 30 min to buy at this store having a Walmart 5 minutes away from my home. Sorry that insurance is a scam.

Not sure if the extra protection is worth it or not, as our item is new and we haven't had to use it yet.

Normally, I don’t buy extended warranties, but I thought this was a good deal and I was buying an expensive TV.

Very confusing process. Took forever to get someone to help me

Ive had issues with geek sqaud in always 50/50 on getting it