Customer Ratings & Reviews

In store replacement if you have an issue that can't be solved. Get the max term and you are covered.

Picture and color are good but operating system is very slow

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I'm on my second TV bought for $2800 first one gave up and was not repairable. This one Geek S replaced main board, one connect box and all cables still not working and now I have been waiting 3 weeks for another part that's on backorder no date given.

Don't need it service do it yourself and on shop is invented for the world use

In store replacement if you have an issue that can't be solved. Get the max term and you are covered

If you buy a 2 year geek squad #Warranty for your TV the two years starts the day of purchase, the coverage doesn’t start until after the 1 year manufacture warranty ends, that means you’re actually only getting one year coverage not 2, the 1 year after the manufacture warranty ends. Rip off!

We have not had to use it, which is a good thing, but I do like having the peace of mind.

I have not had to use this but I buy it on most electronics. It's peace of mind to me.

I've had a good experience and bad experience. I'm hoping the bad experience is due to covid.

It was cancelled and the agent didn't put any interest on it

It was a big purchase, and I usually don't buy these, but I am getting too old to deal with breakdowns. Best feature is in home diagnosis

Have not had to use this and hope I don't. I have not had a problem out of the product.

Haven’t had to use geek squad yet but I hope they are everything they say

I haven’t had any need for the geek squad at this point unless that is who installed my refrigerator.

Have not used this and I hope not to. However it is great to have considering the investment.

Called for TV repair, they said call back in a week. Called back in a week, they said they don't have the part and will have it shipped to the store, and the appointment will be on some date, in the morning. That morning, instead of our appointment, they called to tell us they didn't even have the part. We were NOT called about this the day before... They said they would get the part the next day, and they did. We called and they have the part and now won't come for another week. Moral of the story: unless you want your TV to be fixed a month late, don't buy the warranty.

Some geek squad tech's are well qualified and thorough....others seem to not know what they are doing or are too busy or lazy to complete the tasks.

hasn't really helped much. I've had issues with my tv and they have me doing all the leg work.

the gentleman that came out is good and trying but the rest of the experience i am having with the geek squad is useless cant call the store have to try to talk to someone in guetamula who does nothing but read from a computer screen. next time i will save money and buy from amazon.