Customer Ratings & Reviews

I haven't had to use this yet, and I hope that I never need to but good to have.

Have not used plan yet, covid 19 has been an issue.

It definitely doesn’t look like it’s 1080p. I most likely would not buy again

Decided to get the protection on such an expensive TV. Haven't used it yet however.

The insurance isn't the best but some insurance is better than no insurance.

Worth the money and purchased a TV for my niece as a Christmas gift. It has a 2 year plan and she can take it to geek squad anytime.

I will never ever again buy a warranty from them as they don’t cover accidental and their customer service is one of the worst in the world I even went higher to the corporate level and all they did was give me the warranty money back absolutely horrible I will never ever buy another product from Best Buy they lost my business and please BUYERS BEWARE

about to find out if it was worth it as I'm having issues with my purchase

Undecided if worth the money usually .don't buy insurance .have not needed yet. Can't judge how good it is till needed

We purchased the extra warranty on the TV, just in case something goes wrong, However, I hope that I never have to use the warranty.

Decent product, just wasn’t what i was looking for

My LG TV suffered cracks on the screen under very mysterious circumstances. This happened in less than a year of ownership, and Geek Squad would not repair, or replace it, under their so-called "extended" warranty. Unfortunately, what they offer to do for the extra coverage is NOT worth the extra cost, and I had to dispose of my TV.

Just an average warranty service for average appliances. I would not say it's good or bad.

tv has an issue exactly 8 days after coverage expired. didn't do me much good! recently bought refrigerator and thought i was sold the cover all electronics in home...and best buy no longer offers extension of warranty. no notice of expiring or option to continue. regret not going to different store for purchases. went to best buy because i thought they would back up products better.

I'm always skeptical about getting this but it's helped me every time I've gotten it, but I've never been burned when I haven't gotten it.

Total waste of money. will charge you t to come anyway so why bother, glitchy TV I am now stuck with as it is NOT fixable, DO NOT WASTE YOUR MONEY~!

Not used it yet. Hopefully it's good. Will update, after i use it. Was an ok price

Haven’t really used it yet, but we all know when you need them I hope they are there..

2 year geek squad protection plan.. hopefully won’t need it

I bought extended warranty with my TV upon delivery and opening the box the TV was cracked. Called Best Buy Geek Squad customer service and they told me I was stuck with the TV they don't cover cracks. I told her it was damaged upon delivery and she said if I wanted to argue to go into the store and argue with the manager. Went to the store and the manager replaced the product with no questions asked.