Customer Ratings & Reviews

Was a gift for someone we know but have previously purchased the same model before.

Bought a TV last month 11/22/21 Samsung wont help me because there are no service centers. I bought a 5yr Geek Squad protection that I thought started day 1, but since it's been under a year they keep pushing me back to Samsung. Returning TV and cancelling protection plan. Don't waste your money. Customers service doesn't answer, transfer you everywhere and you are never in the right department after 30 minutes on hold to speak with an agent. It's a nightmare, spare yourself.

Have not used it yet. I think it's better to be safe than sorry the protection for a piece of equipment that is so expensive

Never used the service but I’ve heard it’s a good service

I bought a tv with a dent and when I asked for my sound bar to be installed they said it would cost extra.

Tv is great for sports and casual viewing. Colors are quite nice but I gave it 2 stars because the hdr is the absolute worst and when you watch content on it you can't turn it off. Really wanted to like this tv. But my TCL 6 series blows it out of the waters on price and image quality.

I always buy a warranty on my TVs. It’s a great back up -just in case it brakes.

I haven’t had to use them yet , but I’ve heard good things about them.

I have problem with my tv they came and told me I was the pixel problem and work with me

Purchased extra protection for daughter's new computer monitor, better safe than sorry.

My laptop is still not protected. Hard time downloading the protection on my computer and laptop.

It’s a good tv, but it’s annoying when the remote or I don’t know if it’s the tv would take forever to register the input. I’d spend a good 15 second pressing the power button to shut off the tv.l till it finally turns off. And yes I’ve changed the batteries to new ones.

I haven't had to use them yet. Hopefully it'll stay this way. Security if I ever need them

This protection plan is a good investment and is one of the lowest rates available for this category of extended warranty plans.

I gave 3 stars only because I haven't need to use it so I really dont have anything to go by.

Was good enough for me for what I bought. It is a oh poop happens insurance

STAY AWAY***. MY 6 WEEKS OLD TV TURNS OFF BY ITSELF AND HAS VERTICAL LINE ACROSS WHEN IT IS ON . GEEKS SQUAD REFUSED TO FIX. THEY TOLD ME TO "CALL SAMSUNG". SUPERVISOR EXTREMELY RUDE, REFUSED TO HAVE MY CALL FORWARDED TO SOMEONE ELSE. SADLY TO SAY, BESTBUY IS NOT LIKE IT USE TO BE.

No idea Never used it Hope I never do. Only bought it because of the Smart TV purchase

Have a television purchased in 2018 that is still covered under 5 year plan. This is third time Geek Squad has had to come out for repairs. Without running any diagnostics, the tech said would replace 2 different parts and back panel that was damaged from previous repair.

first geek squad canceled on us the day off, and could not come out till after the holidays. That was the first issue. We call the geek squad to come look at the TV, first, they canceled on us the day of, and could not come out till after the holidays. That was a first issue. Second problem was they looked at the TV and said that someone hit the screen even though there was no crack on the outside of the front or the side of the TV screen. It happened on the inside of the panel somehow and no one in the household had touched it. Manager says protection coverage we paid for does not cover panels. He saw this before and doesn't even know exactly how it would happen, but someone must've hit it.