Customer Ratings & Reviews

Great Service, pleasant and helpful staff. Very Accommodating.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

Geek squad is the the best warranty on the market.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

So glad to be able to have this protection because with having 3 boys in the house, you never know what could happen.

I purchased the warranty for my last Sony TV and was handled professionally to get me up and enjoying my new Sony A80L television.

My security. I’m 85 & don’t want to investigate for problems myself.

I like my laptop is fast and is great but I still got to work on it because I have forgotten my computer skills so I have to get back to it but it's very great I like it

I've never been let down by geek squad and any issues have been quick resolved and settled.

Protection plans are an absolute must and they have actually saved me when things go wrong from having an expensive paperweight.

Great no problems!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.

I wasn’t sure if I was going to purchase the protection or not. I started to think about the replacement cost if something were to break. I purchased it and I’m happy that I did.

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

I honestly don't know how good their service is. I have heard good things, though. I bought extended protection in case something goes wrong with my TV, so hooefully it is good. I honestly hope i dont have to use it, lol.

With having two kids, who broke my last TV, it was a no brainer to go with the 5 year warranty! This will be the last TV I have to purchase for a long time, so I wanted to make sure nothing happens to it in the next 5 years!

We were so glad we got the extended warranty with our purchase of the Insignia 50" TV . The geek squad came out promptly, and replaced the power supply twice, the third time the power supply went bad, Best Buy replaced the TV at no charge, We are very happy with the replacement, and Best Buy truly stands by their warrantys

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

Went above and beyond to help me. I really appreciate their service.

Geek Squad answered all my questions. I'm glad they offer this service to people like me who don't understand everything about technology.