Customer Ratings & Reviews

Good to have this, when needing answers to questions. Generally speaking, Geek squad people are very helpful. I have run into a few that were unable to answer questions, that I later found out were pretty common sense. Every one has different skill levels.

Awesome protection plan. Worth spending the extra money if expecting to keep the tv long term.

i always get the geek squad prtection, you may never use it but when you need it it is there, the prior tv i bought it was a good thing i had this, the manufacture protection ran out geek squad replaced my tv with no questons

They replaced my Tv with no issues. Just had them come out take a look at it and told me they would replace it no problem!

Love this idea to have it because they give a new one

Love geeksquad. Samsung service is a joke. Geeksquad makes it work.

Worth the Warranty! I invest in purchasing warranties just to have the ease of not worrying should anything happen to any of my products

I highly recommend Geek Squad to anyone thinking about it, technology can be finnicky, Geek Squad make sure you're protected and they handle everything promptly and with expert service.

Allows for peace of mind especially with OLED panels and their risk of burn in

I bought the 5 year warranty on my TV. I’ve used the Greek squad in the pass and was pleased with their work but have had no problems with my TV

Excellent service. I think anybody should purchase when getting electronics to Best buy

All smart TV features work seamless, and constantly use the Picture in Picture gesture. No need for smart TV external products. Everything is on the TV. Picture is great when streaming. HDMI is Crystal clear.

I love my fire TV!! The best decision i have made.

This feels like i am reviewing geek servitude. haven't used it yet, but figured i needed it since 4 year old OLED had major burn-in issues. totally should be covered by mfr, but i guess they didn't anticpate a pandemic and that my burn in would be "CNN LIVE CORONAVIRUS PANDEMIC" not kidding

Defiantly worth having this protection for an oled tv. Best Buy is the only warrant that covers burn in. This gives me peace of mind when making such a large purchase. It is expensive. Would not buy another oled without the warranty

I found it more than helpful to always buy a protection plan. After much consideration, it was very welcomed to have just in case. Best Buy is very helpful when it comes to protection plans. I have purchased them in the past and found that it came in handy. You can't go wrong here depending on your purchase.

I haven't needed the Geek Squad yet but it's nice to know they are there if I need them.

The protection offered thru geek squad is by far the best electronics protection out there

You protect your junk why not your TV? I was told by a repair man with15yrs in the trade Samsung puts weak transistors in their boards so I was glad to have purchased the extended warranty, you should too unless you've got enough disposable income or an advancing technology addiction to buy a new one every 2 years.

Excellent service the agents took great care in delivering the television. Courteous and professional service.