Customer Ratings & Reviews

I think maybe for many TVS this might not be as useful, however, for OLED I would strongly recommend this service. OLED are amazing, but over time you might have burn in. I have not as of yet, but I feel five years of heavy use will make this service worthwhile to have.

The five year warranty is great They do what they say

Was simple decisions to add protection on tv. Don't know if will need, ever, we see. Had protection on a tv (plasma) a couple of years ago. Geed squad replaced with great speed, I just had to pick new TV they try very hard to make it right

Did great. Had a plan on our previous television and it went out after two years. It couldn’t be fixed so it was replaced by a newer television practically for free so we did another replacement plan.

Geek Squad service I can't really rate it as either good or bad because I haven't had the need to use it yet and I hope I don't have to use it, but it gives me peace of mind to have it for when the time comes. I hope they don't disappoint me.

The Geek Squad was very helpful and assisted me with all my questions.

Delivery was as expected, courteous, prompt, careful with delivery and answered any questions I had!

If you spend the money and want peace of mind that your product will work then purchase the Geek Squad additional warranty. I recently had a tv replaced and it was great to see Best Buy value its customer with incredible service in replacing my tv.

Amazing service, very attentive and great with answering any question I had. Thank you

Very nice TV for my family. Really serves the purposes we need it for.

I've had terrible luck with past purchases. This time around, it's good to know that if something were to happen to my TV, I would be fully backed by the Geek Squad. Highly recommended investment.

Excellent excellent excellent These people are amazing and I am very glad this service is available. Best Buy really does an amazing job of getting the right things for their customers Thank you

I had purchased a 43 inch Samsung TV about two and a half years ago along with the protection plan. The TV stopped working properly, I contacted the Geek Squad no problem they gave a full refund for the TV.

It's a good insurance in case your item stopped working. I haven't used it so far, but, based on my experience with Best Buy they will fix or replace your item.

great store always smiling bestbuy forever great stuff

Not worth the money by the time you pay for this you could have a new upgraded itrm

Geek Squad Hardware plans are great. They cover accidental damage and normal wear and tear. They're stored on the Best Buy computer system. No need to jump through hoops with the manufacturer. Some items replaced right away; some go for repairs.

Purchased the 5 year warranty with a tv that was given to my mother in law. Just another gift to let her know that in case anything happens that the tv will be taken care of. Have not used it hopefully we won't have to use it.

The geek squad protection is definitely a very good investment if ur spending over $500 to get on product. They are friendly and easy to understand when you call on them for help on product.

The Geek Squad Service was fantastic. So seamless. I just sat back and watched everything. I did not even have to lift a finger. Thank You Geek Squad and Best Buy. Brad A.