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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30901 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 871 Showing 17,401-17,420 of 30,901 reviews
  • Rated 5 out of 5 stars

    Hope I never need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced. Hope I never need it! Great that it covers in-home repairs if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall my family loves it we use it everyday and for the price not to bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy having Geek squad at my service, it gives me a piece of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to replace a TV that I brought. Having Geek Squad will be able to help me to provide free delivery for the TV that I replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pickup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an agent helped me right away asked for my name or ID and helped me to my pickup .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent group of smart people who can help with anything you need to fix your problem,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best decision made!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to get the warranty if it breaks they'll fix it such a relief to have them come to the house and fix within an hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection plan gives me peace of mind. If something happens to my tv I can bring it back and get another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great asset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend purchasing geek squad Protection for any product or electronically that you buy from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROTECT PLAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I FEEL THE EXTRA PROTECTION ON MY PURCHASE GIVES ME A GREATER LENGTH OF TIME , JUST IN CASE SOMETHING MAY GO WRONG !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    only had to use service once but they were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    service guy was very helpful and understanding. great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth The $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection is worth the money for those of us whom are not technically inclined. I would recommend this to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The 5 yr STD Geek Squad is too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Westinghouse TV is great! The 5 yr STD Geek Squad is too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They gotta ya covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong w knowing your covered! Never been disappointed w Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered my new tv on time and with care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come mount my 75 in sony and it looks amazing. Job well done!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Big runaround before getting help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to get Geek Squad here at my home was near impossible. Three months before I got service. I wrote the CEO, and many people trying to get my Sony TV repaired under warranty. Nobody Seemed to care. I started with the store and was told that I, a 65 year old man, had to bring a 65” TV two hours to the nearest store. I went through the chain of command and was met with indifference from all. I called the store again, after nearly three months, and the person I spoke to, finally took care of me. After just a week, I had someone come out and attempt a repair that failed. They cared, and suggested the TV be replaced. It was! The moral of the story is, if you have a problem, deal with the store, try different people at the store. They took care of me. After three months, I had a new TV. Geek Squad finally took care of my issue.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Sammy. Thank you for taking time to share your experience with us. I'm so sorry that you had to deal with this huge inconvenience and delay with getting the TV repaired/replaced. I'm thrilled to hear that it all worked out in the end, and appreciate your feedback. We hope to give you better service in the future!

  • Rated 5 out of 5 stars

    My new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture quality and I liked it , also the service is very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is very valuable and was instrumental in successfully setting up my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No worry protection for laptop and/or home computer

    I would recommend this to a friend