Customer Ratings & Reviews

My brother helped me hook up the tv and I'm enjoying it

Geek Squad always someone ready to answer your questions and at the ready when you need to make an appointment.

I've had two Samsung flat screens die at the 4 year mark. I had the 5 year warranty on the, First time it only cost me around $100 for a replacement. This time I switched to Sony and it cost me a couple hundred over the warranty refund. So I purchased the the 5 yr warranty on the Sony.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.

Geek squad comes through again. This is the 2nd time that this warranty has replaced a very expensive TV with another very expensive TV. Very much worth the cost of the warranty. Sony warranty would not have covered the burn in issue on my former OLED. Geek squad replaced with no questions asked.

I javent had to use this warranty as of yet,but i have never had any problems in past.

The service is great without worrying about breaking in the future

They were friendly and helpful but getting the appointment was more difficult than it needed to be

I bought this because the price was so good, and I have had Geek Squad protection plans before. Have not had to use it yet, but its there just in case.

I always get the Best Buy warranties, they are great, never had a bad experience when i had to use my warranty. Worth getting.

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

The Geek Squad agent was very polite and helpful!! He corrected the issue with my Samsung Smart Tv very quickly the agent was very friendly and really was most qualified geek Squad member I have ever had the pleasure of being serviced by this knowledgeable and very professional person

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

I have used geek squad in the past but it’s nice to know I have them to help set up my devices. I would definitely recommend them I really think it’s a great service!

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!

Geek squad is always awsome to have ..very professional and knowledgeable in all areas and they can help answer and fix all you need

Floor staff uplsold me to the 5 year protection plan. Hopefully i dont regret it

Nice tv picture quality but you have to sign into samsung every single time you do anything on this tv because SaMGSUnG suksballs

Very professional and very attentive in and out very quickly