Customer Ratings & Reviews

Thankful for the thorough and courteous service provided whenever needed. Geek Squad always backs up it support with answers to questions or service that is necessary.

Purchased this 5-year extended warranty on the new 65" Samsung TV I purchased. Have not had to use it yet but have had to use the extended warranty in past purchases. The warranty is well worth the money.

Knowledgeable technicians Professional and liked how they explained everything

Well, I did not get the opportunity to use this service. I transferred it to a different purchase.

I purchase protection plans with all of my Best Buy purchases because repairs are so easy and the customer service is amazing. When my item wasn't able to be repaired, I was given a credit to purchase a new one.

Great when I had my old tv and it broke, it was fixed almost immediately

Haven’t had a chance to use them yet!!!!!!!!!!!!!!!

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

Got it for our student first year of college......

I bought this protection plan for my TV and had to have the service come out to my house the best decision I ever made always protect your electronics

Fan of the Geeksquad. They are always polite and helpful

Was recommended to get this since it was an older model, I figured that it could be worthwhile as I’m already paying a higher price for it.

I contacted the Geek Squad when setting up my new TV. They couldn't help but put me in contact with someone who could.

Although I have not had to use the warranty. Making it a must have when purchasing my electronic equipment. Per the warranty they will repair when needed.

Geek Quad protection is very good warranty and helpful people with any issue, I purchased this additional with every purchase I buy when available,

I was so excited for my first big tv purchase, but there was no way I was leaving the store with out protecting my investment and it’s def worth getting Exsp as prices of tvs continue to rise

Love geek squad. This service has been a life saver many times. I buy it for all major purchases.

Delivery was perfectly timed. Hope we never need help, but know they are dedicated staff.

Hopefully i never need the protection but we will see

It is nice to know if something goes south on tech or products, the Geek Squad will be there. Peace of mind is priceless.