Customer Ratings & Reviews

Unfortunately I have never had the opportunity to use.

this tv is good i wish i got a Samsung instead but [this tv has great picture quality google sometimes freezes up

Haven’t had to use yet and I’m happy I haven’t. This is a product that I recommend definitely if you’re buying open box

Perfect product I recommend I recommended. I feel very nice

Glad to be able to add these services at a reasonable cost!

I had a tv that the screen went black shortly after my warranty expired. Thankfully I bought this insurance. When repairs were not possible my tv was replaced with a new one. Best Buy service was great and made the entire process a breeze.

This is an excellent deal for the five years plan as it stands my tv did last two years before problems then they replaced it without worry. I was so happy with the 3 year plan I bought with the first tv when I got its replacement I added the 5 year warranty which also came in handy when the remote went bad and got replaced again covered. Well worth the money!

Purchase a 65” Samsung OLED tv. I made sure to purchase a 5 year extended GeekSquad warranty for it as well for peace of mind. I definitely recommend to anyone to purchase an extended warranty for an electronics purchase like a big tv. It’s good to know that if anything happens to my tv in the next 5 years that I’m covered. The cost of the 5 year warranty imo is fair.

Best tv I've bought. No issues. Easy to use. Love it

The TV was incredibly easy to setup. I have an existing Alexa Fire TV and once connected to my WiFi network, it was simple to clone the apps and settings from the other TV. That is an awesome feature. The only issue I have with the TV so far is that the colors don't seem as vibrant or accurate as I was hoping they would be. For instance, I watched the U of Oregon vs Oregon State football game. The Oregon uniforms were a bright green and the OSU uniforms were orange. The orange looked red and no matter how much I attempted to adjust the color, I couldn't find any way to get it right. Other than that it seems like a decent TV, especially for the Black Friday price.

This the best thing you can buy with tv always worth it

Very knowledgeable helpful people who are apart of this services.

5 years protection plan is worth to buy. The TV I bought had a looping issue where it kept turning on and off. The Best Buy representative refunded the full amount without any hassle. Whenever I buy items from Best Buy, I will always get the protection plan. It was very easy to get my money back as store credit.

Reviewing a product protection plan. I hope I don’t have to use it

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

Peace of mind to have protection plan. Great to be able to take product to store.

Very good value. For less than $5 a month, I have Geek Squad service protection. Piece of mind

Had to return a 32" that was under warranty. Fast and quick service.

This is our second TCL 50" tv and it is the best ever.

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable