Customer Ratings & Reviews

Excellent open box item arrived in perfect condition. Works great

The extra protection is work it, the unexpected can always happen..

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

Well, I've never really had to use geek squad and that means the quality of the products purchased are a success.

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

I bought this for my mother when she had her new TV set up. She has already used it and the service has been great. I think they helped her set up her hearing aids to connect to the TV and have helped with other functional things she did not know how to do. Very happy with service.

Thankfully, I haven't had the need to use it, but I would totally recommend getting the warranty for this TV. This TV was our best buy yet, and I would hate to have something happen to it and not be able to repair it. It is better to be safe than sorry.

So because of my C1 TV just shutting off I decided to get this extra protection plan to protect my C2 TV for an extra year, hopefully I don’t have any problems so far so good

I haven't had to use it for my TV I just purchased, but I've used their Geek Squad warranty before and I can say it's excellent.

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

Best thing about the plan is that it covers burn-in on OLED screens! Totally worth it if you’re using your screen as a monitor.

The TV was a lot bigger than I expected!! I love the screen size and how loud it can get and how bright it is. The only reason I give it 4 out of 5 stars is because it’s sometimes slow. Perfect for my BF’s gaming TV!!

I’ll give you five stars reading very good awesome

I normally purchase warranties on all the products I buy, but never use them and the warranties then expire. My television had a screen issue, called geek squad, geek squad came to service my television, geek squad could not fix the problem, television was then exchanged using the warranty. Great warranty!

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

I can't remember what I bought this for but we haven't needed to use it. I'm sure it would have come in handy if something happrned to our purchase.

I purchased this for a 70" television I bought from Best Buy. I will have 5 years of coverage. I have had several of these plans before but only had to use one on a Yuneec drone I got a couple of years ago. If they are as nice with my TV plan as they were with the drone I should have no problems.

This is a new TV so we haven't had to call geek squad on it. But I bought a TV for another family member recently, and purchased the geek squad protection. It was well worth it they came out to their apartment and took care of the issue. It was a factory defect and Best Buy stood behind The geek squad coverage

I liked the TV in the beginning loved I had all the apps that my kids could use to watch shows but not the Volume no longer works, and I am hoping it is just a minor issue and the sound will come on.

I had forgot I bought the warranty until my tv died abs I looked up when I bought it. It was 4.5 years, and Best Buy gave me zero hassles. They sent a repair person to try and fix it. When he could not, Best Buy sent the new model for the old tv.