Customer Ratings & Reviews

The 5 year garanty was honored and i got a new tv at no cost only paid for the 5 year garanty

So far have been happy with Geek Squad. They seem to be very helpful for someone like me who is not up on electronics. I depend on them to fix and solve problems when needed.

never had any issues and they treat customers with the upmost reapect

excellent service and above all they have people who speak your same language

The agents were nice and friendly. They helped me setup my tv with ease within 30 minutes. They were quick and professional about it. I would highly recommend having geek squad help with setting up your TV. It worth it

The Geek Squad is always on call when you need help with the product you bought

I have many times bought Service Protection. Used it once on a Printer and was provided with compension toward an upgraded printer with no problem. Took this service protection out on our new Samsung 55" 8000 Series. Hope to never have to use it, but feel comfort knowing we are covered for five years.

You guys are the best you know exactly what you're doing and I will highly recommend you to everyone

It comes in handy its best to have it and not need it then to need it and not have it.

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

I would definitely recommend on all purchases!! If you have a problem it is easy to fix!

I believe the protection plan is a must have for expensive tech that you plan on keeping for years to come. In the past, I had to make claims a few times on my products and the geek squad always corrected the issue.

If you don't like manufacturers' warranties, best buy has a great price ... it's better since you can make an appointment and the technicians go to your house to check what is the problem with your device ... very good investment

When I purchased my tv I had to get protection.If you really care about your tv and want to use it without thinking about any damaged not being covered .Then this is the plan you need and have a peace of mind .Enjoying my tv to the Max

Great service no problems at all. Would use again !

Vivian was a wonderful tech. She had my tv up and running in no time.

i had to use it before and bestbuy made it right. you'll never have to worry about the item you buy

Geek squad always helps out when I need them. They've come in very handy

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.

I’ve had to use this once already! I’m so glad I purchased it. Just be prepared to wait all day to have your product serviced, if possible take off.