Customer Ratings & Reviews

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors

They try their best to make you happy. They are very aware and very attentive.

The extra 5 years cost me $40 and I think it's completely worth it. It does not cover physical accidental damage. I bought a Samsung TV from Bestbuy and after 4 years of long use via gaming, the power supply went out, something the warranty would cover or if there's a bad HDMI cord.

Good value for a good price. Easy Bluetooth paired with tv and devices. Quality sound is ok

Best Buy's Geek Squad Service is a solid choice for technical support and solutions to your tech needs. With a competent team, a variety of personalized services, and exceptional customer care, Geek Squad stands out as a trusted and valuable option for those seeking qualified technical assistance. If you're looking for reliable and efficient tech solutions, don't hesitate to turn to Best Buy's Geek Squad.

I like the protection best buy offers, always does a good job IF something goes wrong

They arrived on time. Did what they were supposed to do and gave an overview of the TV.

The Geek Squad Protection Plan is great! I had a different 65" tv thar had a problem with the screen. After just under a year, the screen went completely grey. I had the Geek Squad come and check the tv out. First they changed the PC board but that did not help. Next I got to exchange it for a new 65" tv. The process was fairly easy. The person that I spoke with on the phone to help me with the exchange was so nice and very helpful. She let me know my choices of tv's and put through my order. The new tv arrived in just a few days. I purchased a new 5 year plan also.

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

As I said in previous reviews, I am lucky enough to have not needed to use this coverage yet, but I am happy to have it there should I need to utilize it in the future. Geek squad is very knowledgeable and competent in knowing how to fix the problem. Should you need to use them for any issues that arise, I highly recommend getting the extra coverage whether you're purchasing a product for yourself or under your Best Buy business account. I have geek squad coverage for my home products and business.

This is an expensive investment to protect my expensive purchase.

For any expensive device that you purchase, it is worth the cost of extended protection when something goes wrong because without that added protection it can cost you as much as you paid for the device and more to get it repaired. For me, it was a 55-inch television. I am sorry, but I can't afford to pay that kind of money just to repair whatever has gone wrong, and if they can't repair the problem, they will replace the television, but only if you have the Best Buy extended warranty.

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

I love Best Buy. Yeah had good quantity fast and friendly service. Good price yes I haven’t been to Best Buy in a long time. I love the shop y’all have good quality good service and I’m so excited to be with y’all. I have a little experience shopping at Best Buy I love it I’m so excited I bought my TV at Best Buy and I love it and the TV does everything that’s why I love the shop yeah have good service.

This is a great service and I would recommend for any purchase

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

Recommend getting a protection plan for TV with todays disposable TVs. Twice I was in my warranty period and BB replaced my TV for free with a new TV.

I've never made a large purchase at Best Buy w/o the Best Buy Standard Geek Squad Protection service. A Best Buy Geek Squad Agent recently determined my Sony XBR-70X-850B had a bad panel / display after two years. I was provided a phone number to call for a replacement. Although I wasn't given "full credit" or what I paid for the TV two years ago, it was close to what I paid two year ago. I asked about upgrading to the Sony XBR-75X940D, and to my surprise, I was able to apply the "credit" towards a brand / model that was a "step-up" from what I had. Within 10 days, I had my new TV (Sony XBR-75X940D) delivered by two Best Buy Geek Squad agents and set up in my home. I won't ever go without the 5-year Standard Geek Squad Protection plan.

Haven't had to use it yet, however I have never had an issue with using warrany services with Bedt Buy!!

Never had to use it with my TV,I did use it to replace some Skullcandy headphones, though,it was useful.