Customer Ratings & Reviews

Geek squad is always ready to help replace or fix your items

The number of times geek squad protection has helped me far exceeds the times I did not need it.

Had a problem with my last purchase but the squad made every attempt to fix in a timely fashion.

the image quality is one the best, still prefer sharp products just because, sharp products offers a user interaction with the menus and configurations that is easier to handle

not techy savvy. great protection to have and answered all questions for me.

I always get the warranties, because you never know when the set will short for no reason.

I always try to purchase geek squad warranty it’s worth it

Good warranty for my Samsung tv !,,,,,,,,,,,,,,,,,

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

3 years of service not bad for the price. Always good offers.

Strongly recommend the extended Geek Squad Protection plan.

The agents explained my device and offered future services if needed.

I bought this so I can rest knowing the geeks will take care of me

They offer great warranty me stand by their warranty especially if you have to use it when you're in need

Necessary pause for these TVs with all the bells and whistles.

I really like the service, though it is pricy its a good purchase.

We haven’t used it yet but with two small kids I’m sure we’ll need it!

Great as always. Definitely recommend them and their protection plans.

It's a good thing to do. Geek squad you the best .Friends and family yes

Have used the insurance before and its great!! Worth every penny!!