Customer Ratings & Reviews

They help you with everything if you bring it in or at home

We’ve never been disappointed with service from Geek Squad.

Alway good to have extra coverage on big purchase.. worth it!

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

It's good to know you'll be protected with the insurance given

Excellent service provider, no company can touch this service

Nice camera. Im Happy with this i will recomend it

This is a good purchase for a child that has his/her own room

Works great for damage TV...excellent service and easy to use

Can't beat it for the price you pay to have your item protected.

Never have a problem with geek squad. Fast service every time.

I'm getting a new one for my new television. And other product

Great extended warranty besides manufacturer, I recommended it!

Good to know I’m protected in case I need help or support

Appreciate the service guys. Just wrote a review on Google as well

When something goes wrong I can always count on an agent to get it resolved for me

Great great great great great great great great great!!!

They helped me immensely with my purchase! Fast service!

They have always been able to help me with all my issues

The agent mounted our TVs and helped set up mesh network. Very professional.