Customer Ratings & Reviews

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

Bought geek squad protection, hope I never have to use it

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

We were told in the store that Geek squad would come out to repair or replace and we would not have to deal with the manufacturer. When we called for service because the television would not power on we had to talk with someone in South America. We were transfered several times and told they would not come out and we would have to call Samsung. We then went into the store to see a manager and were told we would have to call Samsung. What a waste of $500

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

Received help a couple of times when I came in store. When I used phone help did not receive call back.

Very professional, friendly, good workers, overall good humans

The process to get a response from the Geek Squad and what really is covered is not clear

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

The geek squad protection is not something that runs after the manufacturer warranty expires. It is something that runs the same time as the manufacturers warranty. So when you purchase a 2 year warranty it is only really 1 year since the manufacturer covers the first year. What they don't tell you is that your paying for them to come out the first year and do the installation for you which is why it is easier for the consumer. Wish that there was more explanation of the program during purchase because a further extended warranty would've been taken for defects that could show up on the television after two years.

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though

Had some issues with my computer but the process was long

Its not terrible but it willnot cover physical damage. However the people involved are very helpful

Purchased this protection plan for my Sony A9G after my first one died after 5 days of owning it. We’ll see if they actually cover defects or replace it.

After having my Sony TV 65" for almost 3000 dollars not happy at all with the geek squad service. After seeing the TV going blackout more than 3 times already also not happy with the quality ad the TV comparing it to the OLED version which I choose cause the best buy member recommended to me this model I tried calling best buy wanting to either change my TV for the OLED model or get my money back, right after they transfer me 2 times they just told me how to reset the TV and that was it! While when they sold the TV they told me.no matter what they'd help me if I wasn't happy with my purchase!! After this I'm not buying any more protection plans from here cause it's not worth it at all! I don't recommend to get it! Next time I rather get my TV at places like ..... that offers you 90 days returns in case you don't like it without having to pay extra for a waste of money geek squad protection plan! unfortunately I checked that policy after buying this TV from Best Buy! Not buying another TV from here after that problem or any protection plan

Easy to purchase and showed up in my account right after the order went through. It is a bit pricey than what I wouldn’t liked for a warranty.

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

Although I purchased the geek squad service I’ve never used it.