Customer Ratings & Reviews

The geek squad warranty is good except for the fact the clock starts at purchase however your still stuck dealing with the manufacturer directly for the manufacturer warranty period, Best Buy claims your covered from day one except that’s only for non covered issues. You can’t go to Best Buy for covered issues or handle the repair via the manufacturer. That part is ridiculous.

Not my first choice. I would get mfr extended warranty instead

It’s a warranty..........................................

Haven’t used it so I don’t know how well it works.

I suppose it’s a good feature when you use it, but I haven’t really used the service

Strongly recommend for on sale items, especially of non top brands.

Everyone should buy the warranty when they make a major purchase.

I purchased this TV on 5/17/2022 and 2 days ago the screen went black. What I've determined from TV repair videos and a consult with a repairman, it appears there may be a problem with the backlight and the TV would need to be disassembled to diagnose the problem. My Geek Squad Protection plan doesn't cover repairing a TV this small, so it isn't worth paying to fix it, considering I could get another TV at a reasonable price.

Wouldn't do anything until the manufacturer warranty expires

Haven't had to use it yet but if I did they do great repair work from the past thanks geek squad

Nice to have... Pricey, I feel for what we used it for...

Loved the TV. Hated the fact that my warranty was a stupid buy. I spent 140 on the TV, 20 on the warranty. My son broke the TV, i paid 35 to send it away and get it fixed. They tell me it's set for an exchange. I get a gift card for 95 dollars. Got told the hisense tv is out of stock.

I bought Geek squad protection for my brand new tv, before two months the tv HDMI port wasn't working I returned de TV to best buy Geek Squad after two weeks they said the problem was with the circuit board and they will give me a store credit, with the credit I bought another tv, but they didn't gave me the credit which I paid for the 2-Year Standard Geek Squad Protection, they should transfer the squad protection to the other tv, my tv was less then two months old still on manufacture warranty. That wasn't fair.

Not to sure at this point haven't had to use these guys

Doesn’t cover accidents damage, the only reason I bought it.

i utilized this never, but it was absolutely worth it, i think.

Haven't had to utilize it yet but I have a 4 year old at home so I can't take any chances.

I think this cost too much for the amount of services offered.

Scam alert!!This has to be the worthless service, product thing whatever is is I’ve ever seen in my life, if people could only see how many bad reviews this have, they’ll never be cheated this way..scam

Havnt had the need for it so can’t really judge them