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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1430 Showing 28,581-28,600 of 30,921 reviews
  • Rated 1 out of 5 stars

    Not for tv's over 55 inchs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv broke and they tried fixing it 3 times not finding the problem just changing different parts (guess work) took a month to replace then when they did they gave me a tv 140 less then my original tv I bought last year. Plus I had lost the protection I paid 200 for and have repurchase a new one for the new tv(200)... All in all I lost 540 while having insurance. Great for everything except tv's over 55 inchs

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    value seems good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hopefully won't have to use this, but for the price, I always buy Best Buy service plans

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't have to use ot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know much about them Didn't ever have to use them for any of my products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Service was good but my tv still has a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now the volume goes up and down and happens trought the day

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always get one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to get and worth the price it cost . Great value

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't used it yet but was told its great for TV's when lighting hit it will be covered

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven't Used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't comment on how well this works. I have not had a need for it at this time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy the geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The manufacturer has a better warranty deal than Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen is black

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is now just about a year and my screen goes black periodically. I have to restart apps, remove apps, turn off the tv.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy protection plans.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales associates will tell you any damage is covered when selling you the protection plan, but we had a monitor that was damaged during a move and they would not fix or repair it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because of powere outrage where I love. In haven’t used yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this warranty for an LG 43" smart TV. Until the device is over 1 year old, Best Buy WILL NOT SERVICE YOUR TV!!! Best Buy will not even interact on the customer's behalf with the manufacturer! Read the fine print before buying this warrant!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    too early to review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too early to review, cannot recommend as yet. may do later.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Isues left to right item was received damaged and broken

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have definitely overpriced. Wish it was cheaper. Stand behind your product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Service warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of purchase warranty, although best buy 2 year warranty is OK !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing like having protection for your purchases.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Added protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my new television thought I would need it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely just terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend it Better make sure you have your lawyer take care of that situation Geek squad to me is no good

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to know you have back up from knowledgeable associates in case you need it.

    I would recommend this to a friend