Customer Ratings & Reviews

When asked by the associate if I wanted a protection plan, I SPECIFICALLY asked if it covered the screen & she assured me it did...my screen got cracked, called about it, guess what? The screen IS NOT covered... Can't get my money back or get a new TV. Thanks Best Buy, you won't be getting me or my family's business again

Not only did GS not show but I didn’t get a call or anything!! I called and spoke with a GS manager who said they maybe running late. After then, still no show or explanation. I cancelled the entire order the next day. Terrible service and a waste of my time!

This is worthless, cost 100. Just to come out, waste of money. I paid for this coverage and after 1 month and my TV was acting up. They said To come out would cost 100 and that has nothing to do with the problem

I bought this thinking I was getting two more years of warranty coverage on my tv on top of the manufactures warranty but find out later that the two years start at the date of purchase. Had I known this I would not have bought anything!

When i bought the geek squad service, i was not aware one year would overlap the first year manufacturer warranty. Best buy should make this clear at the time of purchase. So if your buying a 2 year geek squad service, it does not extend the manuf warranty by 2 years.

After scheduling 3 appointments and canceling because the part did not come in, I'm told today that I can't go into the store to replace my TV. They have to ship it and it can take up to 10 business to get the new TV. This has been the worst experience.

It's a joke, it's just a money maker, they charge for everything unless it is the TV you bought, everything else has to be brought back to the store for repair or replacement, no matter how many times you bring it back and it will not work. They wanted $150.00 to come to my home to calibrate my Samsung sound bar that the associate said would work with my Samsung TV. Why would a brand new Samsung product have to be calibrated to work with another Samsung product, a Smart TV at that.

I am supposed to have a 3 year Standard Geek Squad, but for some reason it was taken without my permission. I just exchanged a television not my service agreement and I have yet to get a response on how it is to be resolved. Angry and Frustrated. You can't take something away from me that I did not turn in.

If you're thinking about buying the protection don't. It's useless and doesn't cover much of anything.

Had this TV less than 3 months. It sits next to the wifi but cant load apps anymore. Followed instructions to “clear the cache” but is still ridiculously slow. I only use 3 apps on it.

dont buy it at all cost. They will do anything in their power to not have to give you a replacement no matter how many times they have to show up and mess up. Dispicable and shameful company.

No need to purchase additional coverage, you only get a store credit for whatever you paid for an item and mine was a Samsung Ultra HD Smart TV. Supposed to get a comparable tv on replacement, but yes If I WANT TO PAY AND ADDITIONAL $130.00 plus tax!!!! I would rate protection plan a BIG FAT ZERO!

Warranty and Delivery - paying tax on a delivery fee and warranty is not a good business practice towards the consumer. These items are services; they are not products.

You can’t get any assistant until manufactures warranty is up even though you pay for 2 years you only get one which is a rip off

This television provides great 4k visuals. unfortunately it stops there, not so great smart tv experience.

My tv screen got broke , i call geeq squad and settle appointment, but guy came from geeq squad said , they dont cover broken screen.. so i make a big mistake to buy tv from best and pay another extra $100 to protection .

I know more than they do technically so this is a waste of money. Nasty attitude. They hung the phone up on me again just this week

Love having the satisfaction of knowing if anything happens to my product it is covered to be fixed or replaced

they sell you a 2 year extended warranty, except they don't include the 1 year that comes with the tv. So you are buying 1 year, DO NOT WASTE YOUR MONEY,

3 different person to get an appointment and the last one will return my call in one hour. After 24 hours still waiting for the call. No support in spanish.