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  • Geek Squad™
  • Geek Squad Services video 0 minutes 40 seconds
  • Geek Squad Protection video 0 minutes 41 seconds

2-Year Standard Geek Squad Protection

SKU:
9960598
See Details

Customer reviews

Rating 4.7 out of 5 stars with 30921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1461 Showing 29,201-29,220 of 30,920 reviews

  • Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not spend any money on this!!! Only protect manufactured damages.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lazy, not knowledgeable on anything except passing the 'buck'....sell the warranty for what it is....free shipping to the service center in Dallas so the customer can be without the merchandise for over 3 weeks....there should at least be a 'loaner'....very unhappy, almost to the point that we have seriously discussed never buying from Best Buy again.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that Total Tech is here this is kind of worthless.

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • buy it maybe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just in case and cheap this time hope I don't need it

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with the plan. It doesn’t cover you completely.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there, Will. Thank you for taking time to share this with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Absolutely do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. Do not purchase any used items from BB. Literally 1 week after my geek squad warranty expired this tv started flickering and looked terrible. Got no help from the online service or the store. Will never buy a TV here again

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Their customer service is terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst thing I have ever paid for they are terrible. You almost have to wait a month to hang up on you all the time not worth it they try their best not to pay for

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Slides to much on dash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a desk, very unstable in car This product design is horrible for bumpy travel

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used this service yet. Hoping that I don’t have to

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • Geek Squad is useless and waste of money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't ever buy geek squad. The woman could not help fix anything. She couldn't even find geek squad support even though its on my account.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • 2YR PLAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Terrible Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for the money I guess if they had competent people working for the geek squad. They have no idea what they are doing. Even another company agreed with me and told me to never use them again.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Total Waste of money...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will know it when you have an issue and call the support.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really useful would not recommend it to nobody

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Laybeautii – We’re sorry to hear you’re unsatisfied by the coverage provided by our Geek Squad Protection Plan, and that you wouldn’t recommend it to others. That said, we do thank you for taking the time to share your feedback with us.

  • Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I call 5 or more times an do not respond me, what?

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Ok for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better to have the Geek Squad protection and not need it than to need it and not have it

    This review is from 2-Year Standard Geek Squad Protection

    I would recommend this to a friend

  • IF I COULD GIVE IT NO STAR, I WOULD.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will tell you a pack of promises and lies to sell you the product. The worst diversion of Best Buy besides the lies the General Manager and his soldiers will tell you. DON'T BELIEVE A WORD THEY ARE SAYING. GET IT IN WRITING.

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Taking more of my money squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could have given it a zero or negative I would have. Was only ever given 1 purchase option, didn't cover. Would have needed a different option of coverage.

    This review is from 5-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Dont buy geek squad.. horrible at service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really give you the run around when you actually need service . Should be illegal !

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend

  • Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete waste of money! ‘Geek Squad’ isn’t even involved in this service, so the name is deceiving. Simply extends the manufacturers warranty… won’t get me again!

    This review is from 2-Year Standard Geek Squad Protection

    No, I would not recommend this to a friend
Page 1,461, Showing 29,201-29,220 of 30,920 reviews
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