Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30921 reviews
(30,921 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad assistance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have continued to have issues with them every time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money since won’t service even if pay for it cause of distance to nearest store.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Seems funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems dumb to buy this but the first overpriced tv was garbage out of the box so I opted to insure this one because I didn’t want to give my parents something that could die so easy and would feel bad if the replacement toots out right away out of warranty
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with my 1 month old LG tv and was told to call LG it wasn't their there problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Amy. Thanks for taking time to reach out about this. I'm sorry to hear about how your experience was with your LG TV repair. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Useless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems already!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed brought in september 2022 its only December 2022 and the tv speaker is having problems its going in and out. Not a reliable product!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy associate who sold us the warranty knew the tv would be on a covered porch. Now that the TV has crapped out, it will not be covered as the space was not temperature controlled. Minor. Detail.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV with physical crack accidentally isn't covers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the general page, they said they protect accidentally drop or crack but excludes Television. Why do I actually need the protection?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at check out it would cover if the screen got broken and then was told when we called it did not cover accidents.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bag geek squad them only care you pay the freaking warranty later when u need them they don't care
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
A good value add on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Protection plan review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for all and anything that might happen to anything that is covered
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Service over priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad protection is over priced went to buy a 75 inch uhd samsung and beside they were charging full retail for tv they also were charging $1,200 for this protection. I will take my business to costco were they have better customer service I give you guys an F
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
2.5 stars ✨
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its good yes worth the money $$ maybe 4 some items!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Accidental Not covered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my 4 year old daughter tipped the TV that was covered over and put a line in the display. Warranty does not cover accidental so why have warranty if you can just go through the manufacture for free warranty. I wouldn't recommend warranty on TV's
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Larry – While our Geek Squad Protection plans on televisions do not cover accidental damage, they do cover things that a manufacturer’s warranty does not, and they last longer. We think they provide a great value, and great peace of mind, for our customers, and hope that you’ll reconsider purchasing one on your next television.
Rated 1 out of 5 stars
Horrible people rude do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think geek squad is horrible and I will never buy or use geek squad ever in my life rude people not very smart either just plan mean and rude was my experience! Buy insurance from a different company
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad tried to install my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality work and unprofessional crew. Definitely wouldn’t recommend this service to my worst enemy
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
company is a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought a tv on sale just because i got it cheaper they do not even want to come out and look at it save your money go to walmart they honer there protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I apologize for the misunderstanding regarding your TV. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.