Customer Ratings & Reviews

Definitely a must have! Neve hurts to add this on!

Great coverage for my tv. I always use geek squads extended coverage after an issue I had with Samsungs warranty 1 day out of warranty. I wonder change a thing though! They even said they would replace a broke/lost remote twice

Love having the added security of this service. With more and more products being so delicate it’s nice having this just in case service.

I never have been forced to use this personally since everything I buy from Best Buy is of decent quality and easy to use but it's very nice to have this included in my membership!

I am not knowledgeable when it comes to why video quality on some televisions is better than others. Maybe it is the type (LED vs older tech?). I say this prefacing my comparison of our old TVs. We have two Toshibas, bought in 2007. Love those two TVs. People look "real", have color to their cheeks; plus, no issues in all that time. This Insignia, everything is kind of "whited out" or overly bright (yep, tried the different settings). However, my main reason for purchasing this TV is wanting a dumb TV; and, those options are becoming extremely limited recently. My ID was stolen in 2021 and the privacy issues with the "smart TVs" do not instill confidence. (To disclose: 50 year old female that does not understand my peers' obsession with posting everything, never removing phones from hands, etc.) Well, even though the video is a little lacking, the sound seems similar to the Toshibas. And, my husband said, "Buy at least one more, since it seems we won't have a choice of non-"smart" in the near future." I think the reason our Toshibas have lasted 16 years is because there is no software to crash, not be updated, etc. So, yes, I recommend! Maybe I'll get a third to store away. I do have an Insignia antenna purchase here at Best Buy attached - we get 56 channels in our location. I also have a Roku and BluRay player attached. Yes, I get the Roku is "smart", but I can disconnect and the tv still functions with the antenna.

Bought this during a holiday deal in December 2024 door my son’s bedroom & the price was excellent - less than $80 inc tax. I’m sure there are better/higher quality TVs out there, but for the price, you can’t beat this one. Quick & easy set up, good resolution & decent sound. We were happy enough with it that we bought a smaller version a couple of months later when our kitchen TV but the dust. Only slightly annoying thing is that the long slim remote cover can come off fairly easily.

Bought a tv for Christmas to gift and it didnt work after a week. Geek squad sent it out to figure out what the problem was and within a week they let me know I would be getting store credit for my purschase.

Great no hassle warranty had 2 TV's go out rap before my warranty was to expire.There was no questions asked, they brought out 2 new T.V.S took the two old ones , and I was backed up and running again , great value

On the Plus side, excellent picture; clear and sharp 1080pHD, On the Negative side: took over 4 hours to get it to correctly scan for cable broadcast channels, and had to reset the TV to factory defaults before it was able to do so. Picture is a little washed out so changed the picture settings to "Dynamic" and major improvement; problem is when you change streaming service or switch to broadcast TV a message says "Optimizing Picture Settings" which results in the washed out picture. You have to set the picture to "Dynamic" every time you switch each streaming service or switch to cable channel broadcast. Royal Pain. Alexa remote is pretty good otherwise the remote is pretty basic and feels kind of flimsy. DON'T count on any help from Best Buy with TV issues; Geek Squad only deals with computers and their foreign country based telephone tech support knows nothing and doesn't even make notes on your account when you call (9 calls in a 3 1/2 hour period and had to repeat myself every time as the predecessor never noted the account. ATROCIOUS customer support, but if you can live with the picture reset every time - and I can - this TV is pretty good for the price point.

Five years of peace of mind for little money! Ordinarily technology items go down in price quickly making repairs more than buying a new replacement. This 5 year extended warranty reverses this thought.

Good product Good product—everything is perfect. Great product—everything is perfect. It is very spacious and of good quality.

Value and price were my deciding factors to invest in the service.

This sound bar packs a punch I currently had a Vizio that was probably nine years old and needed to be updated. I bought this sound bar with a matching TCL 85 inch TV and I am extremely happy with my purchase.

Robbie stole my radio. He’s so awesome friendly and he always have an answer when you have a question.

I love the comfort of having this service! Knowing that if anything goes wrong I can get it either fixed or replaced.

If you want the best guarantee for your electronics or kitchen appliances. You need to have this one.

Always buy the protection when you can. I do and have needed it only twice, but im always grateful for those cases and Besrbuy is always great about the policies they have. Thank you so much, Erin

Samsung is known for quality on its products. Made by humans can fail. Power supply went out on ou'23 model. Purchased like model '25 model year. Now we protected from problems or replacement.

It's all good now but I had trouble getting it set up. The remote was not working out of the box. It would turn the TV on but none of the other controls worked so I could not navigate through the set up menus. After about 15 minutes some of the controls started working and I was able to set up the TV. But then the power button would not turn off the TV. The only way to power it on and off was with voice commands. I went to settings and was able to download an update for the remote but that made no difference. I gave up on it for the night thinking I would take it back the next day but in the morning the remote was working perfectly. No problems since. It seemed the remote needed several hours to figure out how to talk to the TV. Otherwise, the TV is great!

Get squad protection is a life saver and Ive personally had to use it. Replaced my TV at no cost.