Customer Ratings & Reviews

Profecional service ! Attention exelent! Quick service!

Geek Squad is also there to help and assist you with anything you need for any device

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

Best service you can get only from Geek Squad with high quality

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

Absolutely excellent decision as my TV needed a repair within 12months and completely replaced within 24months. WARRANTY was well worth it as the service was great and the replacement went so smoothly that we had new TV on the wall within 3days.

Perhaps the only real reason to shop at Best Buy. This plan is absolutely amazing. With how bad quality and easy to break electronics have become, I would NEVER buy an electronic without this amazing plan. It covers common manufacturer faults and accidents, what else could you wish for? Don't buy anything without this plan when shopping at Best Buy.

I got this tv with the warranty to my 1st tv due to it breaking, geek squad was awesome, very easy with the help, recommend everyone getting geek squad protection.

I had an agent come to help with some dead pixels on my TV. He was polite and efficient, giving me all of the advice I need before ultimately replacing the product. Highly recommend for peace of mind!

Team manger was very patient with my tv purchase. She ensured all my questions were answered and helped me with my online account to make an in person purchase.

Geek squad is a very good service for any electronic equipment. Excellent customer service

Great protection plan with a good price for 5 years.

Had a Sony XBR 65” tv that was starting to act crazy! Geek Squad came out updated and replaced a part in the tv. It worked well for about another 9 month until the picture started to have lines through it or would restart on its own. Geek Squad replaced this unit, very happy that the customer service received.

Love the ability to purchase this for peace of mind!

I had another T= that broke and I didn’t purchase the protection so I am not making that mistake again. I always purchase it for all my son gaming gear and it is phenomenal. I get a replacement immediately with no hassle. It is so worth it

Best way to keep your items safe and can get another or fix with this plan

Always nice to have the option for help if something goes wrong! Haven’t needed it yet (fingers crossed) but best to always cover yourself just in case with these big purchases!

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

I bought the 5 year as many short warranty TV breaks just after warranty ends, so lets see how long this 65 will last

[Employee of bestbuy] Don't kid yourself, get the protection and put your mind at ease should something go wrong.