Customer Ratings & Reviews

Best Buy backs this warranty 100%! There are no further charges if something goes wrong with the item...as I am a Total Teck and an Elete Plus member. Have already had 3 items replaced in years 3&4!

Great service great price cant ask for anything more. Wow they really know their job. Very nice

Love the return process with this company. When need to return is fast and easy.

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

Purchased protection service for TCL TV, but (fortunately) haven't had to use it yet. The TV was a Black Friday sale, and the 5 year protection plan was affordable. Peace of mind in case I have any issues with the TV in the next 5 years.

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

The kids there are knowledgeable, and prompt. They were efficient and were able to deliver service exactly when they said they would.

I have not had to use the Geek Squad protection on this device, but I have needed it in the past for other products. And when you are having an electronics issue, the speed and capability with which the Squad fixes that issue is unparalleled imo.

Always a must for insecure people. There is always a chance that something will fail.. I like the assurance of Best Buy warranties.

Tv replaced within 24 hours after a line showed up horizontally on the screen

Haven’t had to use but do know from past experiences that the geek squad is very good. Always helpful and will replace if item cannot be fixed. Option I would recommend on appliances, etc. depending on cost of item and geek squad price

I don’t mind spending the extra money to have peace of mind knowing that if I have an issue after the factory warranty runs out that I will be able to still receive repairs or a replacement!

We have not had to use it yet but it is reasurring that we will have the service available to us in case we need to use them. It gives us the peace of mind that if we run into a problem with one of our devices that it is just a phone call away.

Geek very knowledgeable and understanding. They replace my TV in 2 days when I know questions asked. They really honor your warranty

I love the GEEK SQUAD TEAM THEY ARE ALWAYS THERE FOR ME THEY HELP OUT SETUP MY TV AND I DO LOVE HAVE THE 5 YEAR GEEK SQUAD PLAN

With Todays TVs breaking down so often this service has saved me a few times from losing money. I always purchase with getting new electronics.

Worthwhile service to add onto any electronic purchase. Gives piece of mind knowing that if there is any issue they will be out quickly to fix.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

Bought this with my LG OLED and have had to exchange my TV twice! No hassle exchange both times and now have a beautiful TV. Happy with the service and piece of mind.