Customer Ratings & Reviews

We purchased a 5 year plan for a larger TV and have had to use it twice due to severe storms in the area with major lightening strikes. We were thoroughly happy with the results. The Geek Squad did a great job! Because of this, we purchased a plan for a smaller TV we just bought.

Great graphics for The price. Its also nice how they have the quick pick options for a few apps on the remote

I highly recommend this product if you purchase anything of value. This is where Best Buy is second to none there was no hassle and I had the geek squad out within 2 days to fix my issue with connectivity.

I’ve used GeekSquad before on other items, and it is always the smartest move you can make!

Haven't had any issues with the television and mounted the television myself on existing wall mount. Haven't had to use the Geek Squad protection so no issues. Always have been satisfied with the service received from Best Buy.

I usually buy the warranty for the products I purchase at Best Buy. I have used the warranties I have purchased in the past for every one of my washers. I would recommend at least getting the warranty on any washer purchased.

It's help to know where i can get my flat screen tv fix in the future

very helpful and friendly when my tv began to face issues and explained the process clear and friendly

Great job, very trustworthy and communication was excellent

I usually don't buy service warranty, however I chose to for this 65 inch TV. Mainly it offers in house service so no need to box up and send out. Knock on wood no need to use it so far. I like to call it Insurance.

Happy to buy this product and very satisfied with my product

Keaton was great! One of the best employees, I would recommend him to a friend or family whenever buying a tv!

I had a warranty with them on my old tv and when it suddenly stopped working they replaced it with a more expensive better tv

They replace the fridge without an issue but I lost food twice and sent li the form twice never was reimbursed. Talked to different mangers they even said they woukd send it and still never was reimbursed. So as far as that it fake and they wont reimbursed fir the food. All my lobster, dhrimp and steak never replaced 2 times. So dont wate your time filling ut iut becwuse that part is like scam.

If it is broken then they can do their best to fix it. They are super knowledgeable and easy to talk to and easy to understand.

I bought a 55inch Hisense TV after the Vizio 65 inch TV broke. The Geek Squad came to the rescue.

Geek squad has been such a help!! Wish i had gotten it sooner.. best buy has yet to let me down!

We had black lines on our Samsung TV so we called and they arranged for us to have a new TV delivered and installed and the old one taken away. It's based on current value so we ended up choosing a larger 4k Sony and just paid the difference. Customer service was really easy to work with.

Thought it a good value, won’t know more unless I need to use it!

Had to add the protection plan on my TV. There was no question or doubt about it