Customer Ratings & Reviews

A must have investment on all BB products, electronics, wearables etc. Without that, you should order from Staples or other brands. The beauty of BB is Geek Squad.

Amazing customers services. I was having technical issues with my TV and I communicate with Geek squad waay to understand.

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Just purchased this Geek Squad Plan for a 32-inch Insignia (Best Buy brand) TV.

Very nice technicians. Very careful entering your home and given attention to details and answering all your questions.

I always buy these warranties but I have never used them once. I guess that in my case I can only say that the promise of the warranty is great, I just cannot comment on the delivery of such promise because so far I have never need it to use it.

Great you shouls go get one today!!!!!!!!!!!!!!!!!

The crew at Geek Squad are amazing. They are always helpful and friendly, always arrive on time and get things fixed or replaced every time

Geek squad has always provided quality care for each of my items

Have never had any major issues with my computer, however they have always been very helpful minor fixes and simple questions. I’m not a computer Geek so they are very helpful.

In my experience I always get geek squad because once They fixed my tv 3 times and finally they gave me store credit almost the same price that I paid 2 years ago. With the store credit I bought a bigger tv and the newest technology

Extra coverage is definitely well worth it especially if coverage for something like electronics.

The Warranty is amazing, if something happens with your device you can just bring it in. Repairs are usually 1-2 weeks but if you qualify for a replacement then you just saved yourself so much money!

Perfect tv mount and good adjustability. Do buy this for perfect tilt and motion.

I was able to get this warranty at a fraction of the price since the tv I got with it was heavily discounted. So far so good. I hope I dont ever need to use it but its the peace of mind that you purchase just in case anything happens.

Happy to have another layer of protection for any future mishap

So glad we know we have a minimum of five years of zero problems with our new TV. The cost was minimal being less than Squaretrade would have been when purchased with the Geek Squad installation, and better coverage. Thank you Best Buy!

I really didn't use the Greek squad so i can't say anything about them except i have used them in the past

Geek squad is amazing! They come right now and replace whatever is broken

Great thing to have especially when a gift would recommend