Customer Ratings & Reviews

About 3 years ago I helped an old friend who is very technologically challenged by a 58” tv. I made sure she bought the 5 year warranty from Best Buy. Just in case. We the just in case happened and the tv failed. I called Best Buy on her behalf and was quickly and efficiently forwarded to a really patient and knowledgeable customer service representative . Following a few questions he informed me the tv was not repairable and that the full purchase price would be refunded. We talked about applying that amount to a newer better larger tv and within 5 minutes delivery date was set. We, of course opted for a new 5 year warranty. A few days later new set arrived and old one taken away. I installed the new set and my friend could not be happier. Great service.

The Geek Squad team was amazing! They arrived right on time, mounted my TV securely, set up all the devices, and even helped me optimize the picture settings. Everything was done quickly and professionally. They explained the setup clearly and made sure I was completely satisfied before leaving. Highly recommend their service!

Had an issue with my 3 year old 75” Samsung. It needed a new part, so I waited 2 weeks for the repair to happen, which was fine for us because we have another tv. When they got here the part they brought was wrong so he went outside to order it and at that point decided it wasn’t worth it to replace that (and ended up needing a couple other parts that they didn’t realize we needed) so they told us we needed to replace it. It took me maybe 20 minutes to call in the replacement and in a week we had our new tv delivered and the old one was taken out. It would have been extra to have it mounted by geek squad so we opted out but we were so happy with how easy it was for the whole process. So worth it!! And I am assuming it took so long (about 3 weeks total) because of where we live — in the middle of nowhere. I will never buy another tv without geek squad protection!

I bought a 43 inch tv a couple months ago. It got stuck on the loading screen. Tried a manual clear cache and a factory reset to no avail. Called geeksquad I bought a 5 year plan. Even though the tv was over the 30 day in store return since it was pretty new they swapped it out. I hear the horror stories of people and the insurance but in may case they were great. They were really polite and they were here the next morning with my replacement television. I would recommend getting the insurance for anything you care about keeping. I feel a little better knowing that if anything happens they will take care of it quickly. And the people that came to our house cared and were extremely professional and courteous. Kudos to best buy, I will always get protection on any significant purchase and can rest easy knowing Im not going to get a run around and excuses..Thank guys !

Great deal to cover my LG OLED. Super nice to know that if my OLED get burn in, it'll be covered.

Great, fast and efficient service! Staff was very friendly and informative!

I've reached out to them over the TV that wasn't delivered at the time because I did not receive a phone call or email about the service. When it was canceled. They reached out, communicated with me and properly corrected issue.

I hope I never need it but I feel good knowing I do.

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

LOVE MY NEW TOSHIBA TV THE 5 YEAR WARRENTY WAS A GREAT DEAL

Purchased this at a very affordable price to protect my new television. Gives me great piece of mind, knowing I have five years additional protection for my purchase!

happy to have the 2 year warranty as you never know

I've been using Geek squad since 1987 and i loved there service. They fixed my Computer and an old laptop that i was updated over and over and now its done

[Employee of bestbuy] The amount of times something seemed to just go wrong due to my luck with technology I've decided to get warranty on everything I buy now haha and it's already been worth it!

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.

I have purchased a mini things through Best Buy and everything I have ever brought. I have never had any problems if something went wrong I needed to return it or if something was damaged and I needed to return it the Best Buy Plaza Airport Road is the best never had a hard time they have always been willing to assist me And I appreciate everything they do Best Buy really stand behind a products thank you guys so much. That’s why I will continue to bring my business to Best Buy. You have an amazing holiday. Be blessed.

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

5 year protection for my devices?!?!?!?!?!?!? Sign me up

It's essential to have this protection because you never know if a device will be good or not. It may come with a manufacturing defect that isn't usually noticed at first, but after a certain amount of use, a problem arises. That's what Geek squad protection is for. They help you and determine if the device needs to be replaced or repaired. Very good service. Thanks, Geek Squad!

On time and Julian was a very nice man. Very respectful.