Customer Ratings & Reviews

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

I love the extra feeling of security, knowing my product is covered!

purchased it but have yet to use it. The TV we have still works

You have you get your protection plans because you never know what can happen

Hope i never have to use it . HOWEVER After buying a open box Samsung 65 9000 series . I wish I had bought ot

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

This has saved me a lot of money over the years. I have had this for several years.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Overall a great deal for 2 yrs protection, especially with young children in the household!!

Works very well no problems whatsoever and gets immediate attention

When I invest in a big-screen tv, I want to protect my investment! That's why I always buy a Geek Squad Protection Plan! I've needed to use the warranties on several occasions, and the experience was very satisfactory. Sometimes they replaced the item, refunded the purchase price, or repaired the item. I actually have a 3 1/2 year old blu ray player in the Geek Squad shop right now--under a 4-year extended warranty that I purchased for the item! This time they are repairing it, but that's fine with me. It's so nice that after using it for 3 1/2 years, now that it's not working my extended warranty is kicking in and more than paying for itself!!!

Fast help and great customer service. Helped me to get a replacement fast and easy.

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

I hope to not need it for my TV but they have been very helpful in the past.

I always have a great experience with the people at geek squad

Always amazing to have geek squad there & have my back when something needs a repair

A excellent way to secure my led tv and most of all the price.

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.