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Customer reviews

Rating 4.7 out of 5 stars with 30678 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 704 Showing 14,061-14,080 of 30,678 reviews
  • Rated 5 out of 5 stars

    Goog protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love geek squad protection . They try to fix it if not they give you money to buy another one . Or whatever you need to buy. I highly recommend this to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 2 year protection plan is perfect for the life span of of this purchase. Always grateful for geek squad and all the help they've provided over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always so helpfull I'm glad I took the extra coverage as I'm not electronically savvy,and they are always so helpfull,professional,and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a safeguard in case anything ever goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks win

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guy who came and helped me was awesome great service and people skills he knew what to do and helped me ASAP best ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable geek squad. I would definitely recommend to anyone that purchases a expensive TV or laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Responsible plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a high quality sound bar. With these huge investments, I like having a peace of mind I have protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the geek squad protection. It has helped me on many products I have ordered. Highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I purchased the Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not needed this plan yet but I know from past experience that my plan will pay for itself in a single repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD IS GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is a very good plan that you should include with products that you think may need repair or help with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its always great to have peace of mind when it comes to protection of home electronics. Geek Squad totally delivers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for sure! I like knowing that I can get help and assistance from the Geek Squad if needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.

      On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.

  • Rated 5 out of 5 stars

    Just incase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase this because I have little ones who just like to touch everything so I can’t go wrong!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is great for any issues you may have or need to get rectified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always, always get the geek squad. Never know when you need it and avoid the manufacturer hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 39" HDTV is wonderful. The picture is very crisp and clear. I am very happy with it. I would recommend it highly. It was also easy to set up, so I could do it myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time will tell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to set this at a 4 but will change if need be. I just bought my tv and so I haven't had to use it yet so we will wait and see if it was worth the money or not!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 5 Year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this . However it takes the worry out of spending this much money on a TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase warrantys with all my purchases. Best Buy has the best in the business and I like the piece of mind I get when I buy them for my products

    I would recommend this to a friend