Customer Ratings & Reviews

The Geek squad was great from start to finish. Processed my warranty tv replacement and reinstalled when promised. No complaints, loved the convenience. Thank you.

You did a great job on installing my refrigerator I would have them do it again

We purchase the extended warranty for additional protection for our large TV

very good deal-its good when at if your tv goes out and it doesnt work basically you get a new tv

It is a nice basic 4k smart tv, but the operating system is just so different for me, and it doesnt get some streaming channels, 1 very important to me i ended up getting an Amazon fire stick. It only has 1 hdmi connection as well which is really a pain. Another thing i had to add onto this, an hdmi splitter which worked ok for 1 day. Oyy.

I hope I don't use this service but it seemed cheap to buy the insurance just to be safe.

But this for all tvs , I am usually the guy that says no to this by default. But I got it because the tv was so cheap. It was tcl, of course screen went out after a year. Called best buy came out next day , evaluated tv . Got to pick a replacement and pick it up same day. Could of had it delivered but I am impatient lol. Just get it.

Geek Squad protection saved me hundreds when my TV became inoperable. Process for replacement was hassle free and incredible.

Amazing and good service, I really like their knowledge

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

Great great great cover for safety never be an extra

My purchase was but a few weeks ago and, beyond their initial installation and set-up, I have not yet had to make use of their services. However, from my past experiences with Best Buy's Geek Squad (in-store) and this installation/set-up, I have no doubt that their past service will remain unchanged should my need for it arise in the future.

Great feature to have when purchasing products at Best Buy

To back up my purchase on a great deal on a 4K Insignia 50” TV set, I got the this deal on Geek Squad protection for FIVE years! This is a decent set and if it lasts five years, I will be happy. If it doesn’t I am covered! In five years I’ll be ready for an 8K set. It’s a good bet to purchase this extra protection.

Good for everyone...... Good purchase.............

Excellent everyway. I would recommend this ptoduct

Amazing service I love shopping with Best Buy they made my shopping spree very nice

Good to have this protection on my 77 inch tv it is a great warranty to have. Their plan through Geek Squad is awesome.

Can’t go wrong with Geek Squad protection, ease of mind having coverage if something happens.

Having the Geek Squad available makes things very convenient. Seniors especially would benefit by having Geek Squad Service because if you have challenges you can get help instead of being frustrated. Get the Squad!