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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30885 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 30,884 reviews
  • Rated 5 out of 5 stars

    Last TV was not repairable. Received total refund.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have the extra protection. Had to use it for my last TV-not a Sony. Got full refund and bought the Sony TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost always purchase the geek squad protection on my items and it has actually come in handy before. Very easy to use. I have peace of mind knowing I'm protected if something does happens to quit working or has an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it yet, but I trust it, because Geek Squad has been around for a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had black lines on our Samsung TV so we called and they arranged for us to have a new TV delivered and installed and the old one taken away. It's based on current value so we ended up choosing a larger 4k Sony and just paid the difference. Customer service was really easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    due to the impending circumstances that happen on a daily life - it is always good to be safe - I have had issues in the past and if it was not for me having this extra protection - I would be in sad shape - I always get the protection even if I keep the item for 10 years - it may happen down the line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service, pleasant and helpful staff. Very Accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to have a warranty on the event something breaks and geek squad is always super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and nice too.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was great. Came in and set up my tv on my entertainment center. Very professional and great service. Made sure that I was pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's prudent to purchase this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 5 year plan for a larger TV and have had to use it twice due to severe storms in the area with major lightening strikes. We were thoroughly happy with the results. The Geek Squad did a great job! Because of this, we purchased a plan for a smaller TV we just bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a $200 TV. A lot of these budget TVs are pretty nice, but dont tend to last more than a few years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the extended warranty for our 65” TCL Google Q6 tv really cheap insurance if anything happens to our tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet, but I’ve had nothing but positive experiences with Geek Squad and their warranties in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year Warranty everything Best Buy said

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an expensive TV. screen went bad in 4th year well after manufacture warranty. Best Buy replaced with new TV INCLUDING INSTALLATION. I did some upgrading at the same time and paid for that. Great service and backup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and colors are good. Great for gaming in a bedroom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me load my tv to my vehicle very positive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get the protection plans for our TVs. They have replaced 2 of them for us when glitches turned up. Replacement of original purchase price is a good thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last tv only a 1 year warranty when it broke so that didn’t help. Made sure to get the longer warranty with this new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fix my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the protection plan and used in the past had no problem, they fixed my problem. The plan did what I wanted it to do very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Came along with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squaw protection came with the t. V. So it's always nice to have protection especially when it's free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    important fr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never not get it. got it many times cause its a must have

    I would recommend this to a friend