Customer Ratings & Reviews

The five year protection plan is truly a great plan.

Didn’t go in depth with my order, although they were really friendly. I tried to refund my tv because I had black streaks and darkness in certain spots, redirected me to the manufacturer’s instead and was unable to refund or get a new tv before my Geek Squad Protection plan expired.

Sadly BestBuy removed my 5yr protection plan due to an exchange on a "delivered damaged 86 inch TV" and did not reactivate for the NEW tv and stated I would have to repurchase it. This caused a problem with my 4K order. I called six times being told six different answers, and they finally just refunded it as they had NO ONE who knew how to reactivate.

I bought a 2 year protection plan for an LG 86 inch TV. It was cancelled when I returned the TV because it was damaged when I received it. I requested that someone make sure the replacement TV was undamaged and in good working condition when it was delivered. Best Buy in Harahan, Louisiana cancelled my 2 year protection plan and charged me $150 for the TV connect and setup service.

yes and for the first time told me the screen protection idea

We gotten this tv to replace the old one , I've read the reviews an seem pictures wasn’t the best but I’ve gave it a try . Had the tv over a year an two months now wasn’t expecting it to start glitching on us , well the moment has finally come . I do have protection plan Thank God hopeful soon their come an fix the issue/replace tv or give us a refund either or will be great .

Great image and updates.. Also can watch free channels.

I am flushing thousands of dollars down the drain because there is physical damage to my TV that they will not take care of. Accidents are inevitable especially with children. I haven’t had to use any of my protections ever. The one time I could use a hand. Nada What about the loss of pixels? I have had this TV for under two years. Waste of money and insurance. Seriously? BEST BUY you can do better!

I originally purchased the 5 year warranty on my tv but I switched the tv for a smaller one. After i switched the tv i thought I told them i wold like to repurchased the 5 year warranty, and that is what i thought i purchased and now apparently I don't have that warrant but the 2 year. Now here I am with a tv that won't turn on and no protection plan.

Long time ago my playstation Has a problem but my insurance not covered if I did not have the product box so this time i talk to costumer service and they told me this time I dont need my box so i hope this time works better

Dont get the 55 inch version, is not 3,000 nits like hisense claims in their website and specifications here, see the pictures it says 1800 nits and the blacks are elevated like an ADS panel, not sure it it has 2000 dimming zones like they say. Hisense should really change the specs of this tv.

Trash, that's what this is. Horrible service, no tech support. I'm going to sue Best Buy for this waste of my money!

When I bought this protection for my TV the sales associate told me That man product will be protected for any damage and if it cannot be repaired I will get a new one which was not so when my screen got cracked by moving the TV and I call to get it repaired it was told to me that the protection do not cover physical damage.

Didn’t fix the tv and made me return it. Do not buy the protection plan, it is not real.

tv still works but u can hear static noise coming from the back of the tv by the speaker. And a HDMI plug also over heats which i have to switch over to the other HDMI port.

Bought 55” TV with 2 years warranty. I was told warranty would cover my TV against anything. Would be replaced if not fixable. Three days after all I got was a “ I’m sorry. There’s nothing We can do. Lost my money. They lost another customer.

Save your money. They tell you it covers accidental damage JUST to get you to purchase it. It is a COMPLETE WASTE.

Don't buy the protection. Your TV breaks we'll just refund. Idn't not give you TV like. They said they would and then on top of that, you throw the gift card away after you buy TV and you get it right sad. Freaking sad and the managers did nothing.

Television was delivered at 1 PM December 7. At 5:30 PM the television had a four inch black area across the bottom of the screen. I contacted Geek Squad at national level. who indicated they could not find the record of the purchase. I am still pursuing the issue. The local Geek Squad is attempting to resolve the problem.

Useless, called in for an issue with a tv purchase for a company that sells with extra protection. Really it's just extra annoyance.