Customer Ratings & Reviews

I had an excellent experience with Geek Squad! From start to finish, the service was professional, friendly, and efficient. The team quickly diagnosed the issue, explained everything clearly, and made sure I understood my options before moving forward

It’s definitely worth the buy the geek squad protection plan just in case anything breaks

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

Geek squad protection plan is a great investment for expensive TVs well worth the money

Geek squad never disappoints. They are able to fix jut about anything.

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

Hopefully won't have to use it, but I'm happy I covered the purchase.

Love this great to know that you are protected without the extra cost

Here is the deal, if you dont get Geek Squad Protection, you are missing out. Lets start with the fact things are not made like they used to be. Drop something once and its done. Now I can be my clumsy self and not be overly worried I lost my item. Win win

Love Best Buy’s extended warranty program. Always worth the purchase

One awesome tv, no issues at all, great picture as well.. having extra piece of mind is always good

I am never the type of person to purchase an extended warranty. After some consideration I ended up purchasing the Geek Squad protection plan for my LG CX series OLED, I had it for several years and one day I noticed pink and grey horizontal lines on the lower half of my screen. I immediately called and scheduled to have one of the techs come out and diagnose my screen. The tech informed me that the cost of a new panel exceeded the allowable amount for replacement and they would actually replace my Tv for a newer generation! I could not be happier with my experience with Geek Squad and I will continue purchase a protection plans for years to come!

When it comes to geeks, these guys are the geekiest geek on geekers

Reasonable price for a long warranty. It's only $10 more to go from the 2-year warranty to a 5-year warranty.

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.